Front Desk Supervisor - Amesbury, United States - Amesbury Hospitality LLC

Description

Job Description

Job Description

```Duties```

• Manage the front desk operations and ensure smooth checkin and checkout processes
• Greet guests and provide exceptional customer service
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate records of guest information, reservations, and transactions
• Train and supervise front desk staff to ensure excellent service delivery
• Monitor and maintain the cleanliness and organization of the front desk area
• Implement and enforce hotel policies and procedures to ensure a safe and secure environment for guests

```Qualifications```

• Previous experience in guest relations or front desk management within the hotel industry is preferred
• Strong knowledge of hotel operations and hospitality management principles
• Excellent communication skills, both verbal and written
• Proficient in using phone systems and other office equipment
• Exceptional customer service skills with a friendly and professional demeanor
• Ability to multitask, prioritize, and handle stressful situations with composure
• Strong problemsolving skills with attention to detail
• Bilingual proficiency (English/Spanish) is a plus

We offer competitive compensation and opportunities for career growth within our hotel.

If you are a dedicated individual with a passion for providing exceptional guest experiences, we would love to hear from you.

Please submit your resume along with a cover letter highlighting your relevant experience.

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