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    User Experience Designer - Dearborn, United States - TEKsystems

    TEKsystems
    TEKsystems Dearborn, United States

    1 week ago

    TEKsystems background
    Contract
    Description

    Duration: 11+ week W2 Contract

    Location: Dearborn, MI

    Top Skills' Details

  • UX designer with enterprise design experience as well as visual design.
  • Experience with digital banking or at least financial/banking experience with a customer facing application.
  • Experience with a mobile application that is consumer facing.
  • Experience working with Figma.

    • Position Description:

  • The Workplace Tech Customer Experience department leads the integration of employee technology across the enterprise to provide an exceptional technology experience.
  • We listen to our internal customers to understand their technology experiences, design EPIC solutions that integrate tech services, and communicate and engage tech improvements across the company.
  • Within Workplace Tech CX, the CX Strategy & Integration team is accountable for creating and driving our formal CX strategy, and driving the integration of customer experiences across service lines. We seek to understand, design, and measure our CX opportunities.

    • We are relentless in our pursuit of excellence in our experiences and are passionate about finding a better way.

    Our mission: Pioneer integrated tech experiences that are deeply empathetic and customer obsessed.

    Our vision: Our customers fee: Our customer journeys have three distinct phases of Get Tech, Use Tech, and Tech Help. The candidate will focus on the Use Tech experience. Specifically, identifying which experiences are within scope, designing frameworks and templates for Knowledge-Based Articles, and validating outputs.

    The candidate will perform the following responsibilities:

  • Focusing on developing and testing frameworks for Use Tech, possibly including identifying customer touchpoints, mapping integrated customer journeys, designing experience scope and templates in preparation for an upcoming ServiceNow launch.
  • This individual will also have a well-rounded experience with plenty of opportunities to collaborate with members of the larger Tech CX team in knowledge sharing, review sessions, and leveraging the team's design, communication, and engagement capabilities.
  • The candidate will also utilize their design knowledge while making an impact and contributing to the IT workplace customer experience.

    • Skills Required:


    • Excellent communication and storytelling ability
    • Self-motivated, and able to work in a collaborative team environment
    • Values iteration and refinement and takes pride in a high-quality output

    Experience Required:


    • Strong understanding of User-Centered Design Methodology and Design Thinking
    • Proficiency in UX Design and User Research tools, measurements, and models
    • Previous experience in an Agile environment

    Education Required:


    • Currently pursuing a degree in UX Design, Human-Computer Interaction, or related field

    Additional Information :

    Work Pattern Details: Hybrid, with occasional in-person collaboration opportunities 11 week assignment duration

    Experience Level:

    Expert Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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