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Assistant Branch Manager, Pioneer Valley Credit Union, Springfield, MA - Cooperative Credit Union Association Inc
Description
**Assistant Branch Manager, Northeast Credit Union, Portsmouth, NH**
We are seeking a Assistant Branch Manager for our Portsmouth, NH Branch.
**RESPONSIBILITIES:**
Work involves extensive communication including, but not limited to, verbal, written and electronic, interaction, and collaboration with people on a daily basis in order to provide exemplary service.
Meet members' needs by providing outstanding service, problem resolution and needs based selling; interview loan applicants, close loans, cross-selling, prospecting and seeing the loan/mortgage process from application to loan closing.
Active in sales development activities. This could include community involvement and development within and outside the parameters of our established business hours.
Meet individual sales goals along with cross-selling credit union products and services which include minimum percentage goals for all ancillary products.
Initiate and develop sales training for other branch staff.
Perform other job related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Performance Measurements:
1. Meet or exceed customer service expectations of a member centric organization.
2. Ensure branch goals are met
3. To maintain or exceed knowledge necessary to remain compliant with all regulations and internal processes
4. Willingly participate and/or lead in credit union training.
5. Professional in appearance and in verbal communication.
6. Ensure team meets sales goals.
7. Maintain a dependable record of availability and punctuality.
8. Maintain a highly motivated and well trained staff.
9. Participate in sales development activities.
10. Meet or exceed loan quality/accuracy and teller quality/accuracy goals.
11. Ensure timely administration of coaching feedback and employee performance reviews.
12. Take initiative to enhance and elevate department in new ways to embrace technology and become more competitive.
13. Maintain or exceed knowledge necessary to remain compliant with all regulations and internal processes.|
14. Keep management informed regarding key issues affecting the department.
15. Keep up to date in all required compliance and credit union training.
**REQIUREMENTS/SKILLS NEEDED:**
Experience
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, and promoting cooperation.
Other Skills
Proficient communication skills (ie: verbal and written)
Must have in depth understanding of ability to interpret and keep up to date with applicable laws and regulations surrounding area of responsibility.
Working knowledge of all Microsoft products
Must have ability to use computer, CDM, scanners, printers and associated hardware.
Must have ability to us Copier, fax and other standard office equipment, telephone, teller mate and drive up canisters.
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of the job, the employee is regularly required to communicate with other employees and review documents for accuracy. The employee must be able to read and interpret documents such as safety rules, operating instructions, procedure manuals and policies. The employee is frequently required to remain in stationary position operating a computer and other office equipment, such as a calculator, copy/fax machine, and printer. The employee may be required to stand, move, reach with hands and arms, and occasionally lift and/or move up to 20 pounds.
This position involves driving to various branches, external functions and work-related activities within Maine and New Hampshire (valid drivers license required).
Work Environment
Professional branch environment.
**HOW TO APPLY:**
Please visit to apply