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- Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
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- Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
- Contribute to overall success of branch in working towards branch deposit and member goals. Adhere to all service standards set by the credit union.
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
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universal agent - Springfield, United States - Freedom Credit Union
Description
Job TypeFull-time
Description
Primary Summary:
This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction.
This position will have a thorough understanding of the member's transaction requirements and be able to effectively communicate all available options to them.
They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member's needs.
This position will also refer members to the appropriate source or channel to address their need.They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner.
Provides personalized banking services to financial institution members by performing the following dutiesEssential Functions/Position Responsibilities:
Position Requirements:
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions. Bilingual highly preferred.
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
