Call Center Specialist - Middletown, United States - Seasons Federal Credit Union

Description

• Regular and reliable attendance.
• Listens to member's needs, evaluates problems and complaints, and provides prompt solutions.
• Supports the credit union's sales and service culture by being knowledgeable about the benefits and features of our products and services to cross sell and refer appropriately.
• Protects the security of member information ensuring proper verification as well as identifying red flags and reporting fraud.
• Opens additional products and services for existing member accounts and assists with account changes and close requests.
• Assists members with debit card issues including research and resolution of failed transactions, card status and replacement, and debit card disputes.
• Assists members with a variety of routine requests including transfers, transactional research, stop payments, check orders and statement reprints.
• Assists with troubleshooting and technical support for online banking and billpay
• Assists with inquires about new and existing loans answering basic questions, resolving payment issues and using a warm transfer to the appropriate department when needed.
• Opens Interactions and Opportunities to refer to appropriate department when collaboration is necessary.
• Ensures proper maintenance, cleanliness, and security of work area, desks and equipment
• Exemplifies Core Values, Vision, Mission and Service Promises
• Maximizes technological efficiencies within area of responsibility.

• Supports Member Facing & Non-Member facing departments with member requests, monitoring, and reviewing a variety of backoffice processes and special projects as assigned.

• One year of Call Center Experience, preferably in a Financial Institution
• Proficient at learning new technology
• Experience troubleshooting technological issues
• Excellent interpersonal and communication skills
• Strong math and analytical skills
• Ability to function in a fast paced environment
• Ability to work independently
• Strong time management and organizational skills
• High school diploma or GED; some college coursework preferred

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• Monday to Friday
• Weekends as needed

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)
• Banking: 1 year (preferred)