- Answer incoming calls, determines the needs of the caller and verify the caller's identity, minimizing the caller's time and effort in resolving their concern.
- Identify products/services that might be beneficial to customers and provides information about their value and benefit.
- Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member's needs are addressed in a polite and friendly manner.
- Cross-sell Virtual Branch and bill pay services and assist members in setting up Virtual Branch enrollment and understanding the e-statement process and mobile banking systems.
- Regularly interfaces with other departments to research and resolve complex member issues and disputes in a timely and effective manner.
- Performs member maintenance functions as time allows.
- Assists with the monitoring and daily maintenance of the IBanking system, Mobile banking system and Remote Deposit Capture Services.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
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Call Center Rep
6 days ago
The Massachusetts Mutual Life Insurance Company Springfield, United StatesAs an EXPERT Elite Call Center Specialist you will work in a call center environment under the direction of the Manager and Consultant and assist Elite Wealth Management representatives and their support staff with routine and non-routine inquiries. Call Center, Customer Service, ...
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Part Time MEMEBER CONTACT CENTER REP
2 weeks ago
Freedom Credit Union Springfield, United States Part timeJob Type · Part-time · Description · Primary Summary: · Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff repre ...
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Part Time MEMEBER CONTACT CENTER REP
2 weeks ago
Freedom Credit Union Springfield, United States Part timeJob Type · Part-time · Description · Primary Summary: · Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff repres ...
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THE TRAVELERS INDEMNITY COMPANY Windsor, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultur ...
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Gulfstream Aerospace Western Massachusetts, United States Full timeRepair Station Field Airborne Support Tech Sr A&P in GAC Westfield · *Eligible for $5,000 Sign On Bonus* · Unique Skills: · Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. · Recruiting ...
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FAST Tech A&P
1 week ago
Gulfstream Aerospace Western Massachusetts, United States Full timeFAST Tech A&P · *Eligible for $5,000 Sign On Bonus* · Unique Skills: · Remote Opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. · Recruiting in the Northeast region Connect ...
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patient access rep
3 weeks ago
Trinity Health Corporation Springfield, MA , USA, United StatesEmployment Type: · Full time · Shift: · Day Shift · Description: · Mercy Medical Center is looking for a Patient Access Rep to join our Mammography Team. The Patient Access Rep is responsible for providing exceptional customer service and care to all patients and clients. · What ...
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Balise Auto Springfield, United StatesJob Details · Job Location · Collision Repair Center Springfield - Springfield, MA · Description · Collision Customer Administrative Rep · Balise is looking for an Administrative Assistant/Customer Service assistant for our busy Collision Center. · Job Responsibilities: Coor ...
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Chevy/GMC Customer Care Specialist
1 week ago
Balise Auto Springfield, United StatesJob Details · Job Location · Chevy/Buick/GMC Springfield - Springfield, MA · Position Type · Full Time · Job Description · Business Development Coordinator · As a BDC Rep, you will use your computer skills, product knowledge, and outgoing personality to generate business th ...
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Customer Experience Rep
1 hour ago
Designs for Health Suffield, United StatesDesigns for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoing clinical education, and practi ...
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Customer Experience Rep
1 day ago
DESIGNS FOR HEALTH INC Suffield, United StatesJob Description · Job DescriptionDesigns for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoi ...
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Director, Pricing
2 weeks ago
Legrand West Hartford, United StatesPosition Description · At a Glance · Legrand has an exciting opportunity for a Director, Pricing to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. The successful candidate will manage the Pricing and Distributor Incentive Programs across the Electr ...
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Customer Service Analyst Specialist
2 weeks ago
Butler America Windsor Locks, United StatesCustomer Service Rep (Airline Repair Orders) · Location: Windsor Locks, CT · Job ID: #69271 · Pay Range: $24-29 · 3 Open positions · Bachelors degree Preferred · ON-SITE position only · US Citizen and US Person candidates permitted · Focus: CSR, Call Center, (POs) Purchas ...
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Customer Service Rep
3 weeks ago
Butler Aerospace and Defense Windsor Locks, United StatesCustomer Service Rep (Airline Repair Orders) · Location: Windsor Locks, CT · Job ID: #69271 · Pay Range: $24-29 · 3 Open positions · Some college preferred · ON-SITE position only · US Citizen and US Person candidates permitted · Focus: CSR, Call Center, (POs) Purchase Orders, ...
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Customer Service Rep
3 weeks ago
Butler America Aerospace Windsor Locks, United StatesJob Description · Job DescriptionCustomer Service Rep (Airline Repair Orders) · Location: Windsor Locks, CT · Job ID: #69271 · Pay Range: $24-29 · 3 Open positions · Some college preferred · ON-SITE position only · US Citizen and US Person candidates permitted · Focus: CSR, Call ...
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Auto Bodily Injury
2 weeks ago
The Hartford Windsor Locks, United StatesClaims Representative - CH09CN · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our t ...
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Pre-Registration Representative
4 weeks ago
Baystate Health Holyoke, United States**Summary:** · Under the direction of the Pre-Registration Supervisor and Manager a Pre-Registration Rep processes inbound and outbound calls to pre-register patients for upcoming services, collects/verifies/updates all account demographic and financial information, verifies ins ...
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Biotech/Pharma Territory Sales Rep
2 days ago
THE PHARMA RECRUITERS Hartford, United StatesBiotech/Pharma Territory Sales Rep - Hudson Valley, Eastern Connecticut · Individual will sell several products to a variety of specialists within the territory for this small pharma company. They have a Great Smaller Company Culture with low turnover. · Call Points: Rheumatolo ...
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Pharmacy Technician
2 weeks ago
The Cigna Group Bloomfield, United StatesPharmacy Technician – Work from Home, OH, IN & FL - Accredo · Candidates can work anywhere in the states of Ohio, Indiana and Florida. · Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive ...
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Customer Service Administrator
4 weeks ago
US Tech Solutions Amherst, United States ContractJob Description: The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and procedures. The Associ ...
member contact center rep - Springfield, United States - Freedom Credit Union
Description
Job TypeFull-time
Description
Primary Summary:
Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative.
Essential Functions/Position Responsibilities:
Position Requirements:
Experience
Two years of similar or related experience, including time spent in preparatory positions.
Computer experience necessary with knowledge of credit union systems (insight, etc.).
Education/Certifications/Licenses
A high school degree or GED is required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside
and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
