- Check the reservation book for reservations for the next meal period.
- Notify the manager of any parties of more than six.
- Distribute reservations among all servers equally, informing them of all information necessary.
- Always answer the phone politely using a friendly tone and being informative.
- Use "Reservation Protocol" when taking reservations and enter information directly into the reservation system.
- Welcome all restaurant guests in a warm and friendly manner.
- Seats guests and manage the seating chart.
- Monitors restaurant activity to determine seating and dining flow.
- If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
- You must have complete knowledge of all food and beverage menus: the ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
- You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
- It is of utmost importance that someone is present at the hostess station at all times.
- Go to the guest at the entrance and welcome them and introduce yourself.
- Never walk more than three paces in front of the guest.
- Once at the table, pull out the chairs for the ladies first and then any other guest you can accommodate.
- Once the guests are seated, hand them the menu in their hand and tell them who their server will be. Then tell them to enjoy their evening.
- On departure of a guest, you must make contact with them. Ask them how their evening was and say good-bye.
- If there are any complaints, retrieve a manager or supervisor immediately.
- Previous experience as a Restaurant Host.
- Knowledge of food and beverage menus.
- Excellent customer service skills.
- Dependability and regular attendance.
- Ability to work evenings and weekends.
- Competitive Pay - $15/hr
- 401K+ Match (up to 6%)
- 9 1/2 Paid Holidays
- Quarterly Attendance Bonus
- Team Member Development & Training.
- DEI Committee and Culture Club Committee dedicated to making your employee experience great
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Host/Hostess - Rockford, United States - Gorman & Company
Description
Position:Host/Hostess
Location:
Rockford, IL
Job Id:
1042
# of Openings:
2
RESTAURANT HOST
Are you looking for a new opportunity in a fun and creative environment? Then we want you The Embassy Suites in Rockford, IL is looking for talented people to join our team as part-time Restaurant Hosts. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry.
Embassy Suites team members are passionate about their work and also like to have fun It's an "all hands-on deck" kind of environment to get our jobs done. If you want to have fun, be valued, and make a difference, apply today
As a Restaurant Host on our team, you will complete a variety of tasks which will include:
Equal Opportunity Affirmative Action Employer
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