Manager - Beverage & Live Concessions - Rockford, United States - Hard Rock International (USA), Inc.

Hard Rock International (USA), Inc.

Verified Company

Rockford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
***: Under the direction of the Director - Food & Beverage, the incumbent plans and directs the overall Beverage operation, including the efficient and effective operation of the Hard Rock Live Concessions to ensure a positive guest experience.

Responsibilities:

ESSENTIAL FUNCTIONS:

- (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)_

Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.
Utilize and/or create financial reporting tools to properly measure area's efficiency and financial success. Takes corrective action as necessary.
Ensures proper drink preparation and adequate inventory including product selection and purchasing input.
Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
Responsible for specifications and quality of all food and beverage products.
Controls all labor and food cost percentages.
Responsible for meeting profit goals set forth for the Hard Rock Live Concessions.
Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.
Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.
Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies, and procedures.
Assists in the development and implementation of the F&B department's yearly budgets.
Directs and oversees the daytoday activities of Beverage operations and service.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, and hazardfree work environment within area of responsibility.
Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
Ensures appropriate staffing levels for the Beverage department and Live Concessions to best manage labor costs while maintaining outstanding guest service.
Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
Perform other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

Attend seminars when needed.

Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

- (Related education and experience may be interchangeable on a year for year basis)_

Requires a BS/BA degree in related field, and at least five (5) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.

ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc):

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twentyone (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Proof of authorization/eligibility to work in the United States.
Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
Ability to sustain a high level of confidentiality and professionalism.
Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
Prior experience opening new properties/outlets strongly preferred.

Additional Details:

KNOWLEDGE OF:

Pertinent federal, state, and local laws, codes, and regulations.
Management of a highvolume restaurant, bar, or similar business.
Standard safety and sanitation practices for food and beverage service.
Applicable computer systems.
Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
Service, service etiquette, and standard service practices for fullservice restaurants.
Standard safety and sanitation practices for food and beverage service.

ABILITY TO:

Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Be flexible to work varying shifts and time schedules as needed.
Deliver programs which create a service level of excellence for internal and external guests.
Select, supervise, train, and evaluate team
Participate in the de