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    Continuous Process Improvement Delivery Lead - Newark, United States - Highbridge Consulting LLC

    Highbridge Consulting LLC
    Highbridge Consulting LLC Newark, United States

    1 week ago

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    Description


    Our Client a Tech Giant in the publishing space is looking for an experienced a Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ officeJob DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed.

    Key ExpectationsIdentify the highest value CPI projects, coordinate project teams, and drive completion of projects.

    Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.

    Develop reporting and tracking mechanisms for CPI progress and opportunity identification.
    Build strong internal partnerships with functional leaders to facilitate project identification and selection process.

    Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI.Embrace the client People Principles.

    Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at client.

    Basic QualificationsMinimum 5+ years of documented world-class LSS experience and 'hands on' track record of implementing successful process improvements, including proven application of tools stated aboveLSS Black Belt Accreditation with a documented CI portfolioPractical experience in developing and teaching LSS principles through White/Yellow/Green Belt trainingStrong negotiation, influence, collaboration, team facilitation, and influencing skillsStrong written and verbal skillsProven track record of making data driven decisionsAbility to effectively communicate and present with both executive management and frontline personnelAbility to deal with ambiguity and constant changePassionate about people and customers.

    You believe that a service can only be as good as its customers believe it to be.
    Preferred QualificationsLSS Master Black Belt AccreditationAdvanced analytical and statistics experienceExperience working in a Customer Service / Customer Experience organizationE-commerce or digital media experience#J-18808-Ljbffr
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