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    Continuous Process Improvement Delivery Lead - Newark, United States - Highbridge Consulting LLC

    Highbridge Consulting LLC
    Highbridge Consulting LLC Newark, United States

    4 weeks ago

    Default job background
    Description
    Our Client a Tech Giant in the publishing space

    is looking for an experienced a

    Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ office

    Job Description

    This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed.

    Key Expectations

    Identify the highest value CPI projects, coordinate project teams, and drive completion of projects.


    Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.

    Develop reporting and tracking mechanisms for CPI progress and opportunity identification.

    Build strong internal partnerships with functional leaders to facilitate project identification and selection process.

    Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI.

    Embrace the client People Principles.


    Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at client.

    Basic Qualifications

    Minimum 5+ years of documented world-class LSS experience and 'hands on' track record of implementing successful process improvements, including proven application of tools stated above

    LSS Black Belt Accreditation with a documented CI portfolio

    Practical experience in developing and teaching LSS principles through White/Yellow/Green Belt training

    Strong negotiation, influence, collaboration, team facilitation, and influencing skills

    Strong written and verbal skills

    Proven track record of making data driven decisions

    Ability to effectively communicate and present with both executive management and frontline personnel

    Ability to deal with ambiguity and constant change

    Passionate about people and customers. You believe that a service can only be as good as its customers believe it to be.

    Preferred Qualifications

    LSS Master Black Belt Accreditation

    Advanced analytical and statistics experience

    Experience working in a Customer Service / Customer Experience organization

    E-commerce or digital media experience

    #J-18808-Ljbffr
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