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    Account Service Manager I - Newport News, United States - Novo Building Products

    Novo Building Products
    Novo Building Products Newport News, United States

    2 weeks ago

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    Description

    ** Account Service Manager I**

    **Job Category****:** Field Service **Requisition Number****:** ACCOU002427 Showing 1 location **Job Details**

    **Description**

    The Empire Company is one of the largest millwork distribution companies in the United States and is currently looking for a highly motivated individual who thrives in a fast-paced environment for a full-time **Account Service Manager** position.

    Position Summary:

    The Account Service Manager position is responsible for managing the service of a set of Lowes stores in a specific geographic area including building/maintaining relationships with store personnel, ensuring the appropriate inventory levels, product merchandising and stocking of Empire products.

    Essential Responsibilities:

    Responsible for the service of the Empire products in assigned home center stores

    Travel to assigned home center stores

    Build relationships with home center store management and employees

    Review store merchandising and inventory

    Ensure accurate on-hand counts

    Make Cycle count adjustments

    Maintain customer inventory levels

    Ensure the optimal appearance of Empire products in the customer store

    Stock assigned home center stores within the time frame for that National Home Center (after products have been received into the stores system)

    Document any agreements/arrangements made with the local store staff regarding stocking or inventory

    Make recommendations for customer orders to maximize turns without stock-outs

    Prepare returns and credits

    Making sure point-of-purchase materials and literature are up to date and in place.

    Basic Qualifications:

    High school diploma; Bachelors Degree in related field preferred.

    A valid driver's license, un-restricted except for corrective lenses.

    Proof of current auto insurance.

    Strong communication skills; the ability to communicate effectively with people at all levels

    Strong relationship building skills and foster the relationship between Empire and the customer

    Solid organization and time management skills

    Ability to work independently while adhering to deadlines

    Solid Computer skills; specifically, Microsoft Outlook, Excel and Word.

    Ability to work a flexible work schedule

    Preferred Qualifications:

    Knowledge of millwork products

    Training in construction and/or inventory analysis helpful.

    Bachelors Degree in related field

    Prior field service work experience or big box retail experience

    Customer focus the willingness to go above and beyond

    Travel Requirements:

    Ability for overnight or daily travel to any of the Area Manager stores is required.

    Regional Travel: 80

    % of overnight travel: 30-40%

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Standing, walking, bending or twisting - up to 60%

    Lifting lbs. - up to 40%*

    Lifting lbs. - up to 20%

    Lifting 100 lbs. and over (with assistance) - up to 10%

    Pushing/pulling up to 25 lbs. - up to 40lbs.

    About the company:

    Novo Building Products is a leading manufacturer and distributor of moulding, stair parts, doors, and other specialty building products servicing building material dealers (lumberyards), door shops, retail home centers, and millwork manufacturers throughout the United States. The North American divisions include The Empire Company, Southwest Moulding, Ornamental Mouldings, and LJ Smith.

    We offer a comprehensive benefits package including: medical, dental and vision, PTO, paid holidays, and 401(k) with company match.

    For more information please visit our website at:

    NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V

    #NHC

    **Qualifications**

    **Skills**

    **Behaviors**

    **Preferred**

    **Team Player****:** Works well as a member of a group

    **:**

    **Motivations**

    **Preferred**

    **Self-Starter****:** Inspired to perform without outside help

    **:**

    **Education**

    **Preferred**

    High School or better.

    **Experience**

    **Licenses & Certifications**

    **Preferred**

    Drivers License

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