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Irving

    Customer Relations Coordinator - Irving, United States - WordOnFire

    WordOnFire
    WordOnFire Irving, United States

    1 week ago

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    Description


    Customer Relations CoordinatorReports to Customer Relations DirectorThe Customer Relations Coordinator brings empathy, kindness, efficiency, and energy to each interaction to advocate for Word on Fire customers and find the best solutions.

    As the front-facing point of contact, the Customer Relations Coordinator represents Word on Fire with the genuine caring service given to the thousands of people he or she interacts with.

    The Customer Relations Department works as a unified team to provide mission-driven customer service through email, phone, and chat support.


    Location:

    Irving, TXEmployment Type:
    Full-time

    Shifts Available: 9am - 5pm, 10am - 6pm, 11am - 7pmResponsibilitiesSpeak with clients over the phone that need help accessing or ordering Word on Fire resourcesMaintain a comprehensive knowledge of Word on Fire's products, initiatives, and content in order to direct customer questionsEmail and online chat with clients that need help accessing or ordering Word on Fire resourcesLog client interactions diligently and organize that data for manager reportingPlace phone orders through a variety of computer systemsProvide swift and efficient email supportRetrieve and provide order details and tracking info to customersNavigate several databases and computer systems quickly while speaking with clients to find answers and solutionsCommunicate quickly and clearly with the Customer Relations TeamCommunicate customer needs to managementRequirementsCommitment to the mission of Word on FireTeam-oriented workplace mentalityStrong computer and technology skillsWork quickly with accuracy under pressureEagerness to learn and apply best-practice customer relations skillsProblem-solve logically and creativelyAdapt quickly to changing priorities and customer needsWrite and speak in a clear, professional, and concise mannerCoachabilityDesired QualificationsFamiliarity with the work of Bishop Robert Barron and Word on FireMissionWord on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into-or back to-the Catholic faith.

    Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else.

    Word on Fire's religious mission may therefore require that it make employment decisions based on an individual's religion and adherence to the principles of the Catholic Church.

    Employee BenefitsWord on Fire offers its team members a robust benefits package that includes:
    Competitive compensationWork-from-home Wednesdays and up to 20 additional work-from-home days throughout the yearSeveral 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disabilityOther insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnityA retirement plan with a 3% target employer contributionGenerous paid time off and paid holidaysPaid parental leaves at 100% of base salaryAccess to Word on Fire's incredible wealth of content and resources and more
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