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    Customer Relations Coordinator - Irving, United States - WordOnFire

    WordOnFire
    WordOnFire Irving, United States

    6 days ago

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    Description

    Customer Relations Coordinator


    Reports to Customer Relations Director


    The Customer Relations Coordinator brings empathy, kindness, efficiency, and energy to each interaction to advocate for Word on Fire customers and find the best solutions. As the front-facing point of contact, the Customer Relations Coordinator represents Word on Fire with the genuine caring service given to the thousands of people he or she interacts with. The Customer Relations Department works as a unified team to provide mission-driven customer service through email, phone, and chat support.

    Location: Irving, TX

    Employment Type: Full-time

    Shifts Available: 9am - 5pm, 10am - 6pm, 11am - 7pm

    Responsibilities

    • Speak with clients over the phone that need help accessing or ordering Word on Fire resources
    • Maintain a comprehensive knowledge of Word on Fire's products, initiatives, and content in order to direct customer questions
    • Email and online chat with clients that need help accessing or ordering Word on Fire resources
    • Log client interactions diligently and organize that data for manager reporting
    • Place phone orders through a variety of computer systems
    • Provide swift and efficient email support
    • Retrieve and provide order details and tracking info to customers
    • Navigate several databases and computer systems quickly while speaking with clients to find answers and solutions
    • Communicate quickly and clearly with the Customer Relations Team
    • Communicate customer needs to management

    Requirements

    • Commitment to the mission of Word on Fire
    • Team-oriented workplace mentality
    • Strong computer and technology skills
    • Work quickly with accuracy under pressure
    • Eagerness to learn and apply best-practice customer relations skills
    • Problem-solve logically and creatively
    • Adapt quickly to changing priorities and customer needs
    • Write and speak in a clear, professional, and concise manner
    • Coachability

    Desired Qualifications

    • Familiarity with the work of Bishop Robert Barron and Word on Fire

    Mission


    Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into—or back to—the Catholic faith.

    Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else. Word on Fire's religious mission may therefore require that it make employment decisions based on an individual's religion and adherence to the principles of the Catholic Church.

    Employee Benefits


    Word on Fire offers its team members a robust benefits package that includes:

    • Competitive compensation
    • Work-from-home Wednesdays and up to 20 additional work-from-home days throughout the year
    • Several 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disability
    • Other insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity
    • A retirement plan with a 3% target employer contribution
    • Generous paid time off and paid holidays
    • Paid parental leaves at 100% of base salary
    • Access to Word on Fire's incredible wealth of content and resources and more
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