- Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
- Processing order entries, up to 100 per day.
- Coordinate with various branches for remote printing and must be flexible between duties.
- Troubleshoot equipment as needed for a repair or decide if damaged beyond repair.
- Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
- Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity.
- Run daily route reports.
- Brightree, Apachetta, or other windows-based medical software is a plus
- Advanced data entry skills
- MS Excel – intermediate level.
- Advance phone and communication skills
- Multitasking is essential, you must be able to communicate effectively while documenting processes.
- Resolve issues with VA or a similar entity.
- Effectively use time management skills.
- Must be legally able to work in the United States.
- High School Diploma or higher education
- Must be able to understand and speak English fluently. Spanish is a plus.
- Experience in a medical office, DME, or hospital, 18(+) months or more
- Ability to process written and oral communication from various sources.
- Simple IRA Plan - 2% regardless of participation
- Employer pays full cost of the following benefits:
- Health Insurance- Medical, Dental and Vision for employee-only is paid at 100% by company.
- Plus, employer pays 25% of dependent coverage.
- HSA - $2,400 per year
- Life Insurance and Disability
- Paid Holidays - 11 paid holidays per year
- Paid Time Off upon completion of years of service.
- Discretionary Employee Bonus - quarterly bonus potential approximately at 4%
- Hours M-F flexible to work one of two shits between the hours of 8a-5p or 10a-7pm. Weekends may be needed in an emergency.
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Patient Relations Coordinator - Grand Prairie, United States - Mid-Cities Medical Delivery
Description
Job Description
Job DescriptionWe are seeking an individual who can meet the demands of a fast-paced Customer Service Representative. Our CSR wants to deliver World-Class Service while showing compassion to our veterans. This individual must value honor and respect for our veterans.
Essential Duties and Responsibilities:
Education and Skills:
Requirements:
Benefits:
With a commitment to excellence, Mid-Cities Medical has been continuously contracted with the Veterans Administration for 25 consecutive years, and will continue executing the service orders provided by our government partners with professionalism, precision, timeliness, and dedication.
Company Description
Mid-Cities Medical is a Service Disabled Veteran Owned Small Business, specializing in servicing the home medical needs of our Veterans through government approved lines of Durable Medical Equipment, Portable and Stationary Oxygen Concentrator and supplies.\r\r
With a commitment to excellence, Mid-Cities Medical has been continuously contracted with the Veterans Administration for 25 consecutive years, and will continue executing the service orders provided by our government partners with professionalism, precision, timeliness, and dedication.
