- Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current.
- Provides support to end-users for PC, server, mainframe applications, and hardware.
- May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
- AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
- Interim Secret Clearance required prior to start.
- Ability to fluenty speak Spanish.
- Experience installing and configuring firmware, and CAC authentication software on printer devices.
- Experience supporting Windows 10, and MS Office 2013.
- Experience using Service Now or a similar ticketing system.
- Strong analytical and follow through skills.
- Strong verbal and written communications skills.
- Demonstrated experience writing process documentation.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
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Computer User Support Specialist - SAN JUAN, United States - SAIC Career Site
Description
Description
SAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in San Juan, PR. Ability to fluenty speak Spanish is required.
Job Duties:
Qualifications
Required Education and Experience:
Required Certification:
Required Security Clearance
Required Skills:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
