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Service Center Manager - Houston, United States - SGS
Description
Company DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity.Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job DescriptionThe Service Center Manager oversees and monitors the efficiency of the service center operations to ensure high quality customer satisfaction.
This role is responsible for managing service center staff to to maintain the storefront to receive client samples, manage sample reception duties, bottle kit preparation, and shipping and receiving.
The Service Center Manager is responsible for promoting a safe working culture and environment throughout the service center.Job functions:
Oversees staff and resources within the service center to meet turnaround times, ensuring proper receipt and on-time delivery to the appropriate laboratoryHelps implement best practices within the service center to maximize operational efficiency in accordance with sample protocolsDemonstrates good leadership through effective planning, delegating and empowering subordinates appropriately, and leading by example.
AdvancedSelf-initiative and
Resource Utilization:
Advanced
Language Skills:
Advanced
Mathematical Skills:
Intermediate
Reasoning Skills:
Advanced
Computer Skills:
BasicAttention to Detail: IntermediateSolid critical thinking skills to anticipate and solve problems in a systematic mannerAbility to work independentlyAbility to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Additional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.
Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call for assistance and leave a message.
You will receive a call back.Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
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