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Service Manager
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National Pool Partners Scottsdale, United States**Aquaman North** is hiring a **Service Manager **to join its **Scottsdale, AZ** office · We have an extremely strong company culture-we value each other and the work we each do. · **This is in a management and leadership position at Aquaman North. The position is office-based, a ...
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Inspired Healthcare Capital Scottsdale, United StatesWe are seeking a detail-oriented and experienced Loan Servicing Manager to join our team. As a Loan Servicing Manager, you will be responsible for the existing loan portfolio, new loans and maturing loans. · What you'll be doing: · - Maintain company's loan schedule. · - Monitor ...
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Dining Services Manager
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Customer Service Manager
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Raymond James Financial, Inc. Scottsdale, United States**External Wholesaler, Asset Management Services**-**2401634** · **Description** · **Job Summary** · Under general direction with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience, to create new and manage existing relationshi ...
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The Monarch Scottsdale Scottsdale, United StatesJob Summary: · **Responsibilities**: · **QUALIFICATIONS**: · - High School diploma or equivalent required; previous convention/event and catering sales experience preferred. · - Demonstrate creativity and knowledge of food and beverage/events desired. · - Must have a valid driver ...
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Royal Bank of Canada Scottsdale, United States**Job Summary** · **What is the opportunity?** · Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manag ...
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2024-2025 Nutritional Services Manager Float
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Scotsdale Unified School District Scottsdale, United StatesServes as departmental float that often supervises the operations of a school site kitchen and its personnel in the absence of the site manager. Incumbents purchase inventory directly from suppliers, audit and maintain related records, inventory levels, supplies, and production, ...
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Service Manager
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Customer Service Manager
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Goodwill of Central & Northern Arizona Tempe, United States2700 W. Baseline Tempe Arizona, 85283, · Starting Pay: $17/ Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entitie ...
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Assistant Service Manager
1 day ago
Pep Boys - Manny, Moe & Jack of Delaware, LLC Tempe, United States**Position Summary** · Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make cert ...
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Manager Service Center
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LPL Financial Tempe, United StatesAre you a dynamic leader with a passion for driving success? Do you possess a natural talent for inspiring and motivating others to achieve greatness? Would you thrive in a role that involves analyzing data, pinpointing areas for process improvement, and spearheading initiatives ...
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Customer Service Manager
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Goodwill of Central & Northern Arizona Tempe, United States2700 W. Baseline Tempe Arizona, 85283, · **Offered Pay: $17/hr.,** · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. ...
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Pro Services Manager
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Customer Service Manager
1 week ago
Goodwill of Central & Northern Arizona Tempe, United States805 E Guadalupe Rd Tempe Arizona, 85283, · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects r ...
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Customer Service Manager
2 weeks ago
Goodwill of Central & Northern Arizona Tempe, United States805 E Guadalupe Rd Tempe Arizona, 85283, · Starting Pay: $17/Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entiti ...
Assistant Service Manager - Scottsdale, United States - Pep Boys
Description
****
**Assistant Service Manager**
**Assistant Service Manager**
**Requisition ID:**
**Category:** Stores
**Overview**
Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close Americas skills gap. For more information, visit .
**Position Summary**
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
**Duties & Responsibilities**
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Drivers License .
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
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