Reservations and Royal Service Assistant Manager - Scottsdale, United States - FAIRMONT

FAIRMONT

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.

This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa.

The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America's.

The only thing missing is you

What's in it for you:

Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our onsite employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, 401K, Direct Deposit etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit

Your knowledge of the hotel and the technical skill you display when responding to guests' communication will prove you truly are a Fairmont professional.

As Assistant Royal Service & Reservations Manager, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Consistently offers professional, engaging and friendly service
Ability to communicate intelligently and effectively in person and over the phone
Communicate well with other departments; Speak using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to employee concerns and questions. Address issues as they arise
Define expectations, provide feedback, holding team accountable and showing appreciation
Train, schedule, counsel, motivate and coach employees. Support team to reach common goals
Outgoing personality, comfortable approaching new people
Ensure uniform and personal appearances are clean and professional
Report all accidents, injuries, and unsafe work conditions to the Department Manager
Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
Welcome and acknowledge all guests, anticipate and address guests' needs
Work closely with various departments to achieve successful guests prearrival throughout stay to their departure.
Provide continued onsite housing support throughout guests stay
Provide excellent service and hospitality following the brand guidelines to both internal and external customers
Setup proper billing according to accounting policies
Research and resolve guests reservation conflicts, questions, and requests
Collaborate with Sales, Conference Planning, Revenue and Rooms
Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
Review all Group Resumes and provide summary to team
Manage payroll. Run report every week. Agents to sign off on pay discrepancy
Access Dayforce and update any swipe changes
Sign off Daily No-Show Report
View daily and process Credit Card Authorization Forms
Answer any questions that Royal Service Agents, Reservation Coordinators, Supervisors or Central Reservations may have
Wholesale Reservations
Hire, Interview, and provide yearly reviews

Qualifications

Proficient in the English language (verbal & written), second language is an asset
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Prior experience working with Opera or a related system an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Flexibility to work weekends and holidays as needed
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information Your team and working environment**:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the stat