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    Field Service Engineer - Seattle, United States - Repligen

    Repligen
    Repligen Seattle, United States

    2 weeks ago

    Default job background
    Description

    Overview:
    The Field Service Engineer (FSE) is responsible for installing, maintaining and servicing Repligen products; XCell

    ATF and Spectrum TFF filtration throughout the US.


    The FSE will provide remote and onsite support and work closely with the sales and product managers in troubleshooting customer needs.

    The FSE shall maintain accurate documentation of all service activities and escalating issues as needed.


    Responsibilities:
    Provide service support, including repair and preventive maintenance, for equipment and document all service activities.

    Service will be executed at customer sites and at a Repligen locations
    Perform installation and training on equipment, software, and other accessories; report back on issues, orders and parts needed
    Perform Site Acceptance Testing (SAT) on Repligen products at customer sites globally
    Schedule and perform preventative maintenance on equipment as required;
    Problem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware
    Enhance the customers positive experience by recognizing their needs and providing solutions that meet and often surpass those needs

    Communicate effectively both internally and externally, to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions.

    Communicate routinely with Field Service Manager based in the US and other FSEs globally.

    Provide phone support to customers and service group personnel related to equipment hardware and software performance and service part ordering.

    Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements
    Review service manual documentation to ensure accuracy and current revision levels
    Determine appropriate preventive maintenance prodecuders, service parts kits, and schedules to ensure effective on-going equipment maintenance


    Qualifications:
    Bachelor's Degree in Electrical or Mechanical engineering or Technical School (Electronics)
    At least 2 years of experience in the repair, maintenance, and installation of equipment used in a scientific instrument, laboratory or bioprocess settings
    Electronic and mechanical aptitude required
    Maintains professional and technical knowledge
    Strong written and verbal communication skills
    Ability to draft and execute SOPs and work instructions.
    The position requires up to 75% travel in the US and occasional global travel

    #J-18808-Ljbffr
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