Business Operations Manager - St. Paul, United States - Securian

Description

Overview:

Institutional Retirement Solutions (IRS) delivers longevity and investment-related solutions within the retirement marketplace, including our Pension Risk Transfer (PRT) solution. PRT allows employers to transfer a portion of their company's defined benefit retirement plan to Securian through the purchase of a group annuity. This fast-paced, growing market aligns with our mission to build secure tomorrows for our customers.

This position is responsible for leading the New Business and Operations team responsible for the end-to-end new business process including development of consultant/client communications and relationships, evaluation of new business opportunities, creation of proposals and contracts, transfer of assets and customer data, fulfillment of customer communications and facilitation of client meetings. The position partners closely with associates within IRS and Shared Services (e.g., Benefit Distribution Center, legal/compliance, marketing, technology, etc.) to deliver exceptional service to our channel partners, clients and customers and supports operations of other IRS product lines, as needed.

Responsibilities include but not limited to:

• Leads cross-functional team to identify and evaluate PRT new business opportunities. Responsible for end-to-end new business process including consultant/client communications, creation of proposal responses, bid day pricing feedback, contract drafting and negotiations.
• Fosters relationships with Pension Risk Transfer (PRT) national and regional consultant firms, including individual consultants responsible for bringing new business opportunities to the marketplace. Communicates new product and service developments, existing capabilities and associated pricing; leads internal efforts to gather due diligence responses and participates in relationship management meetings.
• Oversees all aspects of placement and onboarding of new business, including transfer of assets and customer data, creation and delivery of communications, facilitation of client meetings and ongoing client servicing. Directs the development of new business solutions that contribute to annual sales target and fulfilment of sales commitments.
• Maintains partnerships and leverages services from Shared Business Services (SBS) to deliver benefit distributions, customer service via contact center and other support services. Identifies and defines Service Level Agreements (SLAs) required between the business, its customers and functional support teams to meet contract requirements and industry service standards.
• Continuously evolves the IRS new business and operations department, people, processes, and use of technology and data to meet the growing and evolving needs of clients, intermediary channel partners and internal teams while ensuring regulatory compliance and risk mitigation.
• Recruits, directs, coaches, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
• Actively participates in strategic initiatives and work production as needed.

Qualifications:

• Excellent leadership, coaching and associate relationship skills.
• Strong organization, time management and planning skills to manage multiple priorities, meet established deadlines, work under pressure, and handle large volumes and diverse service requests.
• Effective critical thinking, strategizing, innovating, problem solving and decision-making skills.
• Robust relationship building skills to effectively collaborate and drive results.
• Excellent written and verbal communication skills to effectively interact with various levels of executives/associates and ability to translate complex language for others to easily understand.
• An understanding of the impact of processes on customers and the ability to lead activities to exceed customer expectations.Experienced with process improvement, agile work style and continuous learning.
• Experience and understanding of industry product policy forms including benefits language, state specific requirements and transferring our plan design into our policy.
• Proficient with Microsoft Office 365, OneDrive, SharePoint, and Adobe, and the ability to learn specialized software.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.

Physical Job Requirements:

• Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day.
• Ability to work at least 40 hours per week.
• Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day.

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our .

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone voice), or 711 (Relay/TTY).

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