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    LPN Field Manager - Baton Rouge, United States - Moore Care LLC

    Moore Care LLC
    Moore Care LLC Baton Rouge, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Do you enjoy helping those who can't help themselves?

    The Field Manager manages all aspects of the coordination of home care services- overseeing Caregivers and their Clients and documents all interaction according to internal, federal, and state regulations.


    Scheduling:

    • Coordinates scheduling adjustments with Care Coordinator
    • Tracks caregivers' availability & plans the schedules accordingly with Care Coordinator
    • Ensures employees are clocking in and out and troubleshoots any issues
    • Resolves scheduling conflicts as they occur (all schedule changes must be approved by Care Coordinator)
    • Serves as the first back up person to fill in houses when there is a hole
    • Coordinate emergency staffing issues such a no-shows

    Customer Service:

    • Ensures quality service and client satisfaction
    • Ensures a pleasant employee experience
    • Serves as a leader for the caregiving team
    • Ensures the highest standard of care
    • Maintains confidentiality and respect for HIPAA compliance

    Administrative Compliance:

    • Adheres to strict internal policies and procedures, as well as state mandated laws.
    • Takes direction from Care Coordinator on all compliance needs, including but not limited to:
    • In-Home Trainings/CPOC Tests
    • Unannounced Visits
    • Quarterlies (split)
    • Compliance Spreadsheet Entries
    • Assists with mapping when needed
    • Assists with office clerical work, filing, answering phones, other office duties etc. as needed and assigned.

    Training:

    • Troubleshoots caregiver app issues with the caregiving teams
    • Reviews the client's plan of care with each new Caregiver, and then completes in-home training on-site in the client's home, which may include family guidelines, specific emergency protocol, and hands-on experience with the plan of care.

    On-Call:

    • Responsible for handling after hours calls regarding non-emergent issues relating to but not limited to:
    • Staffing
    • No Data Calls/PA Issues
    • LaSRS and Highflyer Help
    • Will loop in Care Coordinator for any emergency calls
    • Non-emergent calls can be answered and handled during business hours
    • Emergent calls must be answered and handled right away

    _____________________________________________________________________________________________________

    Measurements of Performance:

    • Timeliness; visits, training, and paperwork are not delinquent
    • Accuracy; all documentation is correct and in line with state standards
    • Quality; the oversight provided ensures adequate care
    • Cooperation; ability to coordinate care with a teamwork mentality
    • Communication; effective coordination of all aspects of the job
    • Conscientiousness; ability to complete duties with minimal oversight
    • Sense of urgency
    • Availability when responding to incidents, scheduling issues, & on-call events

    Education and Experience:

    • High school diploma; 4-year college degree or associates preferred
    • Licensed Practical Nurse
    • 3+ Years experience in healthcare, special education, or caregiving is a plus

    Requirements:

    • 18 years of age
    • Pass a state mandated background check
    • Pass a motor vehicle record check
    • Valid Driver's License & current automotive insurance
    • Reliable transportation
    • Ability to complete/pass all training requirements that are state-mandated, including but not limited to:
    • Basic First Aid training
    • 16 Hours of medication administration training
    • 16 Hours of DSW training
    • Continuing education
    • All staff shall have the ability to read and write at a level that allows them to understand the client's services plan, document services provided, and carry out directions competently as assigned.
    • Administrative staff must be able to prioritize the safety of clients over personal schedules. For example: securing shelter for a client before personally evacuating for a hurricane, etc.

    Knowledge, Skills and Abilities

    • Excellent communication and organization skills
    • Excellent written and verbal skills
    • Strong clerical and administrative abilities
    • Resilient emotional intelligence and management principles
    • Attention to detail

    Physical Requirements:

    • Ability to sit at a desk for extended periods of time
    • Ability to climb one flight of stairs and enter various client homes that may or may not be handicap accessible.
    • Ability to drive and visit client homes throughout the week
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