Key Accounts Manager of Account Management - Englewood, United States - UnitedHealthcare

Description

Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Management of the Field Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 51 to 5,000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:

• Management:
  • Manage and monitor client assignments
  • Training of field account management staff, new hire and ongoing
  • Maintain an acceptable level of persistency in teams book of business
  • Personnel development and management
  • Set teams strategy to achieve goals
  • Direct and manage service plan
    
    
• Relationship Building:
  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UnitedHealth Group to the marketplace
  • Product Knowledge:
  • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
    
    
• Healthcare Knowledge:
  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitors strengths, weaknesses and strategies
  • Understands medical management operations and strategies
    
    
• Financial and Underwriting:
  • Understands financing methodologies and strategies (fully insured, ASO)
  • Thorough knowledge of UnitedHealth Care underwriting principles and practices
  • Possesses basic math skills
  • Can explain and justify a renewal rate to customers
  • Understands and can communicate the drivers of healthcare costs
  • Understands the drivers of fees and liabilities
    
    
• Internal Operations & Capabilities:
  • Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET, PRIME, USP)
  • Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
  • Extensive knowledge of internal people, roles/responsibilities and processes
    
    
• Relationship Building:
  • Ability to build and maintain solid multilevel client and producer relationships
  • Ability to build and maintain solid internal relationships
  • Ability to work well in cross-functional teams
    
    
• Customer Focus:
  • Ability to successfully implement client accounts
  • Consistency models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers/consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client
    
    
• Personal Attributes:
  • Consistent performer
  • Ability to multi-task
  • Ability to grasp new ideas and products
  • Solid communication skills (written and verbal)
  • Highly effective strategic planning abilities
  • Solid presentation skills
  • Consistently demonstrates flexibility
  • Excellent planning and organization skills
  • Consistently models a customer-focused approach
  • Ability to influence and negotiate complex situations
  • Complex problem solving ability
    
    
• Management:
  • Ability to recruit, hire and monitor staff
  • Solid training skills
  • Ability to manage a budget
  • Ability to set and execute office strategy to achieve goals
  • Ability to consistently manage and direct cross-functional teams to successful outcomes
  • Solid personnel development and management skills
  • Ability to mentor staff
  • Ability to direct and manage service plans
  • Values and promotes diversity within his/her organization
  • Ability to make difficult or unpopular decisions

*This is a summary guideline; actual performance measures may vary by individual.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree or 5+ years relevant account management experience
• 5+ years working with brokers/consultants
• 5+ years of experience meeting persistency goals/targets
• 5+ years of experience using data analysis to drive change
• 5+ years proficiency in Microsoft suite to include Word, Excel, PowerPoint
• Sales Insurance License Maintained by Law
• Willingness to travel up to 25%, as required
• Ability to maintain valid driver's license

Preferred Qualifications:

• 7+ years of people management experience

Colorado Residents Only: The salary range for this role is $70,000 to $155,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.