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    Professional Services - Santa Clara, CA, United States - LeanData

    LeanData
    LeanData Santa Clara, CA, United States

    6 days ago

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    Description
    As the leader in revenue orchestration across all steps of the customer acquisition journey, LeanData drives growth for business. We help many of the world's fastest-growing enterprises automate, simplify and accelerate revenue.

    The Engagement Manager within the Professional Services organization has a primary goal of becoming a trusted advisor to the customer in helping them generate and realize significant business value from LeanData.

    This role will own the success of delivery to the customer starting from pre-sales to post go-live.

    Our Engagement Managers are essential to the growth of the Professional Services organization in the Enterprise segment, and must prove to be a strategic lead in building a successful client roadmap and painting LeanData as a long term partner to their success.

    This role will continuously focus on helping clients adopt LeanData and creating and initiating new methods to drive pipeline growth.


    Measurement of success for this role will be:
    Overall services bookingsCustomer satisfactionCustomer adoption rateResponsibilities will include
    • Lead the development of activities including scoping, SOWs, project staffing through engaging with SMEs across the organization to build acceptable client proposalsGuide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project deliveryManage project and account escalations, and proactively identify and mitigate risks to customer success, whether through services, product, or any other area of impactCapture key success metrics by partnering with customers and internal teams both pre and post implementationGuide the implementation and sales team by finding solutions and delivery personnel to address issues and challenges to meet customer requirements for high priority / high visibility projectEnsure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the businessEvangelize LeanData's ability to deliver business outcomes and our delivery methodology to our customers while operating operating in co sell modelEngage C level customers by using a consultative selling approach that positions LeanData as a long term trusted advisor relationshipUtilize industry expertise and business acumen create a compelling vision and clearly communicate how LeanData's transformative solutions derive business valueForm a strong relationship with the Sales, Solutions, Customer Success, and Account Management organizations in support of a co selling model Requirements for the role 5+ years of consultative selling experience in Professional ServicesExperience with and marketing automation platforms (SFDC admin level or above preferred)Knowledge of various GTM strategies (outbound, inbound, account based, etc)Expert with Salesforce reporting knowledge of other reporting/BI tools a plusPast implementation and/or project management experience across enterprise level organizationsDemonstrated progressive experience operating in a pre sales environment, shaping and scoping large and complex implementation projects through a collaborative and consultative approachExtremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory roleAble to command an audience amongst senior leadership, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise strategy and executive level requirement gathering sessionsHighly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
    Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customersWhy work at LeanData:
    LeanData covers employee insurance premiums up to 90%Stock options in LeanData for all full-time employeesFlexible PTO401K planWe warmly welcome into the LeanData family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status

    Compensation Range:
    $130K - $150KLocationSanta ClaraTypeFull timeDepartmentCustomer SuccessProfessional ServicesCompensationTier 1$130K – $150K

    • On-target earnings (includes a 10% performance based variable)We value providing opportunities for professional growth, and hence, we typically refrain from offering at the upper limit of the salary range. This approach allows for future development within the role, ensuring that compensation can be adjusted to reflect an individual's advancing skills and contributions to the team while maintaining internal fairness.
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