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Tarrytown

    Technical Support - Tarrytown, United States - Sunrise Systems

    Sunrise Systems
    Sunrise Systems Tarrytown, United States

    3 weeks ago

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    Description

    Job Description: Technical support

    Contract duration: 3+ months

    Job location: Tarrytown, NY 10591

    Note: 100+ onsite.

    Job description:

  • 2-3 years of technical support experience is required.
  • Strong customer service skills preferred.
  • Provides technical support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products.
  • Supports Core, server products.
  • Performs disk replacement on enterprise storage products.
  • Install and maintain PCs, associated software, networks, servers and peripherals.
  • Test and certify PCs, networks, servers and client approved applications.
  • Provides follow-up on problems or escalation.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

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