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New Albany

    Quality Assurance Analyst Manager - New Albany, United States - Revel IT

    Revel IT
    Revel IT New Albany, United States

    3 weeks ago

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    Description

    Our New Albany, Ohio client has a full time opportunity for a Quality Assurance Analyst Manager who is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for client Restaurants.

    Job Description:

    • This hands-on role will work in conjunction with the IT and Business departments to drive best practices within the change and QA processes.
    • Other responsibilities include improving the efficiency of the IT QA procedures and ensuring end user satisfaction by identifying system errors before being introduced into production systems.
    Accountabilities:
    • Manages and support the QA team to conduct functional, integration and regression testing.
    • Designs, modifies, and writes test scripts, and test plans that follow established software development lifecycles as well as architectural and business requirements testing standards.
    • Tests software applications to ensure that they adhere to business requirements.
    • Analyzes quality issues and recommends methods for improvement.
    • Establishes the performance baseline and executes tests to validate system performance under different load characteristics.
    • Develops, tracks, and reports operational metrics for the measurement of the quality assurance function and process improvement.
    • Manages the identification and documentation of defects and failures.
    • Manages the communication of issues to the development team, testers and end users.
    • Manages the design and implementation of professional QA services for use by IT, including tool assessment and acquisition, testing methodologies and value-added assessment.
    • Coordinates the writing of quality assurance documentation and training materials and the execution of an assortment of tests.
    • All other duties as assigned.
    Knowledge:
    • Solid technical knowledge of computer systems and the interaction of people/process/technology
    • Strong working knowledge of organizational, time management and prioritization skills
    • Ability to identify defects found during script writing/testing
    • Ability to log defects with clear and concise explanations including all pertinent information to reproduce the defect.
    • Ability to interpret business requirement documents to write test scripts.
    • Must be able to assume the persona of the end-user and critically question gaps in requirements and articulate unintended side- effects of the requirements as relevant.
    • High competency with writing test plans and test scripts.
    • Ability to manually execute test scenarios for verification purposes, positive and negative testing.
    • 5+ years of experience in managing and leading teams.
    • Effective organizational and time management skills.
    • Logical thinker with the ability to understand complex applications.
    • Excellent written and verbal communication skills.
    • Experience with financial, supply chain, human resources, and retail applications (preferred).
    Education/Experience:
    • Bachelor's degree and/or combination of equivalent education and experience in Information Technology or related fields
    • 3+ years of experience in managing and leading a team
    • 3+ years of retail point of sale systems experience (NCR Aloha preferred)
    • 2+ years' experience with ERP systems testing highly desirable (D365 preferred)
    • 2+ years hands on experience testing in an environment with databases highly desirable (SQL server preferred).
    Qualification Requirements:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    • The requirements listed are representative of the knowledge, skill, and/or ability required.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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