Business Process Consultant - Virginia, United States - Node

Node Virginia, United States

2 weeks ago

Description

Business Process Consultant

Location:
Dulles, VA

Must have Public Trust Clearance
Node is supporting a U.S.

Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.

Node is seeking a

Business Process Consultant

to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities:

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirements for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:

Must be a US Citizen
Must be able to obtain DHS program suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance

6+ years of directly relevant experience

2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning

Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.

Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective

Excellent communication and presentation skills

Experience in analyzing and recommending ITSM strategies based on business priorities

Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team

Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box

Strong documentation and technical writing experience.

Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experience

Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.

Desired Certifications:

Agile software development methodology certification (e.g. SCRUM Master)

Company Overview:
Node.
Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission

They include:

OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is "~Simple*Secure*Speed~" in the delivery of innovative services and solutions.
We are proud to offer competitive compensation and benefits packages to include:

Medical
Dental
Vision
Basic Life
Long-Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training

#J-18808-Ljbffr

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