Looking for ServiceNow Functional Consultants/Consultants - Virginia, United States - Extendinfosys

Extendinfosys Virginia, United States

3 weeks ago

Description

Looking for ServiceNow Functional Consultants/Consultants - Remote (Mc lean, VA) - Contract

Hi,

I hope you are doing well

We have an opportunity for

ServiceNow Functional Consultants/Consultants

with one of our clients for

Remote (Mc lean, VA)

Please see the job details below and let me know if you would be interested in this role.

If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.

Title:
ServiceNow Functional Consultants/Consultants

Location:
Remote (Mc lean, VA)

Terms:
Contract

Job Details

End-to-end IT service cataloging and redesigning covering below:
As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
Planning for future service
Re-engineering of service/offerings & respective workflows
Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
Integration & functional designing, user stories creation, wireframes
KPIs & reporting configuration
Build test scripts, functional testing, pilot training
Training material, trainings
Hand over to support, supporting OCM etc.
Implementation of redesigned service using ITSM tools like ServiceNow etc.
Identify automation opportunities and driving implementation of the same
Work closely with ServiceNow developers in Agile method to get redesigned service implemented

The Role Offers

Self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc.

to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Essential Skills

Minimum IT experience required is 6 – 9 years out of which at least 5 – 7 years in ITIL process functional consulting domain or at least 6 – 8 years of ITIL Process owner/manager experience
Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Excellent English communication skills, both written and verbal, including business writing skills
Experience of performance data analysis of ITIL processes
ServiceNow certification is preferred but not a must
Product Owner trained
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Organizational and time management skills
IT & respective technology alignment
Project Management trained is preferred
Strong customer service orientation
Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
Comfortable with and effective using MS Office applications including Visio
Close attention to detail and accuracy
Deadline driven and results oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Thanks & Regards

Monika Singh

Extend Information System Inc

Email:

44258 Mercure Circle, UNIT 102 A, Sterling VA, USA – 20166
Seniority level

Seniority level

Mid-Senior level
Employment type

Employment type

Contract
Job function

Job function

Information Technology
Industries

IT Services and IT Consulting
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