Information Technology Support Specialist - Madison, United States - Connect Search

Connect Search Madison, United States

2 weeks ago

Description

IT Support Specialist/Help Desk Technician

I am currently working on a Direct hire IT Support Technician/Help Desk Technician opportunity with one of my clients based out of Madison.

50/50 mix of remote/onsite/The majority of clients are local with a handful of clients that are further out but those would be super limited onsite travel.

The have a company vehicle, but also allow for travel reimbursement.

Pay:
$55,000-$65,000/yr

Overview:

My direct Client is expanding their team, they have onboarded a few larger clients and have had requests for more onsite time at said clients.

As well as looking for technicians wanting to learn and grow into a Systems Administrator role.
Focused more on good communication skills, customer-service focus, and a team collaborator.

This is a Tier I/Tier II position focused primarily on supporting Windows Desktop and Microsoft Office 365.

You will work with users over the phone, over remote support sessions and in-person on-site at their client's locations as needed.

Additionally, you may be asked to help with IT related projects including technology deployments, migrations and upgrades.
Predominantly supports Microsoft stack: Windows, AD, MS-Cloud(nice to have), Hyper-V, as well as Sonic Wall.

Duties & Responsibilities:

Provide desktop support to end users via remote support sessions and on site
Provide desktop support for Microsoft technologies including Windows and Office 365
Configure and deploy new laptop and desktop systems
Document incidents and follow resolution procedures
Provide exceptional customer service at all times

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