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    Technical Specialist I - Columbus, United States - Spectrum

    Spectrum
    Spectrum Columbus, United States

    2 weeks ago

    Spectrum background
    Description


    Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.

    Actively and consistently support all efforts to simplify and enhance the customer experienceTroubleshoot and repair equipmentVerify the integrity of accessories and clean the equipmentConfigure equipment to customer specificationsInstall RAM, hard drives, video cards and other peripheralsKeep asset management data up to dateAnalyze, test and evaluate new productsSet up, configure, and troubleshoot PCs/laptops and printers in a LAN environmentMaintain library of current BIOS, drivers and patches for supported equipment

    Ability to read, write, speak and understand EnglishProficient in using Microsoft Windows and Microsoft Office productsSkilled in installing, repairing and troubleshooting computer hardware and peripheralsExperience in installing software, applications, and patchesExperienced at repairing Windows-based PC computer hardwareProficient in working with users remotelyGood communication skills to relate with end users, team members and support workersAble to ensure that all requests from user are logged and right procedures are followedManage time and priorities effectivelyAbility to work with little supervisionCommitted to learn and relate technical conceptsDetail-orientedAble to lift up to 50 lbs

    EducationBA/BS in Information Technology, Computer Science, or related field or equivalent work experience

    Related Work Experience1 to 2 years related PC, peripheral and application support experience

    WORKING CONDITIONSOffice environment


    IPC
    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensivepay and benefits ) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

    When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Watch this video to learn more. )


    Who You Are Matters HereWe're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

    EOE, including disability/vets.
    Learn about our inclusive culture. )
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