Jobs
>
Portland

    Senior Tech Support Specialist - Portland, United States - UnitedHealth Group

    UnitedHealth Group
    UnitedHealth Group Portland, United States

    3 weeks ago

    UnitedHealth Group background
    Full time
    Description

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

    The Senior Tech Support Specialist position deploys, maintains, troubleshoots, and repairs a variety of customer hardware and software throughout Northern Light Health. Estimates and oversees projects, complex work requests and tasks, and other technical requests. Evaluates technical products and customer environments and recommends solutions. Provides Tier 2 and 3 support in all areas of the departmental service portfolio. Largely self-directed once assigned work and functions with considerable independence.

    Location:25 Long Creek Drive, South Portland, ME

    Primary Responsibilities:

  • Provides excellent customer service to all levels of employees including customers, peers, and leadership
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department
  • Leads by example
  • Acts as backup for certain departmental leadership functions
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means
  • Represents the department and company in a positive and professional manner
  • Participates in the evaluation and estimation of routine work requests and minor projects
  • Participates in the orientation of new team members
  • Adheres to all Optum/UGH, Northern Light Health and departmental policies and procedures
  • Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
  • Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer
  • Maintains detailed and accurate records in workload management, asset management and administrative applications
  • Adheres to deadlines
  • Actively maintains education and cross-training on all departmental areas of expertise
  • Maintains required certifications and prepares and leads training for staff within the department
  • Leads small inter- and intra-departmental committees and groups as requested by supervisor
  • Assists management in identifying opportunities for process improvement within the department
  • Assists customers with understanding total cost of ownership issues related to hardware and software
  • Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility

    • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:

  • High School Diploma/GED (or higher)
  • 3+ years of technical support experience
  • 3+ years of customer service experience
  • Ability to travel to other sites (25% of the time)

    • Preferred Qualifications:

  • 1+ years of experience working in a hospital
  • 1+ years of Network Services experience

    • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    #RPO, #RED

  • cPort Credit Union

    Digital Support Specialist

    2 weeks ago

    cPort Credit Union Portland, United States

    cPort Credit Union is currently seeking a detail-oriented, Support Specialist for our Digital Banking Department. This position requires the ability to multitask, prioritize duties, research, problem-solve any issues that may arise, and respond to requests in a timely manner. · A ...

  • Portland Center Assisted Living

    Personal Support Specialist

    3 weeks ago

    Portland Center Assisted Living Portland, United States

    PCAL is part of our First Atlantic Healthcare family of nursing and assisted living facilities, 100% Maine based and family-owned. We take pride in service to others, knowing we make a difference in the lives of our seniors. For you and your team members, our homes provide a rewa ...

  • Spurwink Services

    Housing Support Specialist

    1 week ago

    Spurwink Services Portland, United States

    This is both an on-site and community position, consisting of 40 hours per week, which serves to support the residents, staff, and community partners. The position provides support to residents in many aspects of developing and maintaining their housing status, such as furnishing ...

  • Milestone Recovery

    Data & IT Support Specialist

    2 weeks ago

    Milestone Recovery Portland, United States

    **Our Mission **is to provide compassionate care and services to empower individuals experiencing substance use disorders, mental illnesses, and homelessness to attain an enhanced quality of life regardless of ability to pay. · **Position Profile**: Data & IT Support Analyst will ...

  • Opportunities at MEMIC

    Technical Support Specialist

    2 days ago

    Opportunities at MEMIC Portland, United States

    Are you looking for.... · ... a chance to break into an IT career? · ... a helpdesk role with opportunity to expand into different fields of IT? · innovative ways to solve problems? · a chance to get hands-on with leading technologies? · ...a way to effect change using Agile/Lean ...

  • Legacy Health

    Support Specialist

    1 day ago

    Legacy Health Portland, United States

    Job Description · Support Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating ...

  • Legacy Health

    Support Specialist

    9 hours ago

    Legacy Health Portland, United States

    Job Description · Support Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating ...

  • Legacy Health

    Support Specialist

    1 day ago

    Legacy Health Portland, United States

    Support Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics for cla ...

  • Collins Pine Co

    IT Support Specialist

    2 weeks ago

    Collins Pine Co Portland, United States

    ** IT Support Specialist** · **Job Category****:** Portland Information Technologies **Requisition Number****:** ITSUP001176 Showing 1 location **Job Details** · **Description** · **Position Responsibilities** · Respond to end user questions about systems, applications, and h ...

  • Vacasa

    IT Support Specialist

    2 weeks ago

    Vacasa Portland, United States

    **IT Support Specialist** · at Vacasa Portland, OR **Position Summary** · Vacasa is looking for a talented individual to join the IT team as a IT Support Specialist focusing on hardware onboarding and off-boarding. We are a fast growing company and during our busy season, we ne ...

  • Swift

    IT Support Specialist

    2 weeks ago

    Swift Portland, United States

    **IT Support Specialist** · at Swift · Portland, Oregon, United States · ****Who we are looking for:**** · At Swift, technology is at the heart of everything we do, and it is Swift ITs mission to enable everyone to collaborate, create and thrive. · Based in Portland, this role ...

  • Central City Concern

    Peer Support Specialist

    3 weeks ago

    Central City Concern Portland, United States

    The HOPE program is a permanent housing project that places highly vulnerable and chronically homeless individuals and families into scattered site apartments around the Portland Metro area. It is a housing first model and does not require clients to Support Specialist, Support, ...

  • New Narrative Ltd

    Peer Support Specialist

    2 weeks ago

    New Narrative Ltd Portland, United States

    Job Details · Job Location · Portland, OR · Position Type · Full Time · Salary Range · $ $25.00 Hourly · Job Shift · Day · Job Category · Nonprofit - Social Services · Description · Purpose: (General description and summary) · The purpose of the Peer Specialist is to s ...

  • Central City Concern

    Peer Support Specialist

    3 weeks ago

    Central City Concern Portland, United States

    Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through ou ...

  • Central City Concern

    Peer Support Specialist

    2 weeks ago

    Central City Concern Portland, United States

    Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through ou ...

  • Mac's List

    peer support specialist

    3 weeks ago

    Mac's List Portland, OR, United States

    · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through ...

  • Legacy Health

    Imaging Support Specialist

    1 week ago

    Legacy Health Portland, United States

    Job Description · Imaging Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Emanuel Medical Ctr campus · Overview · At Legacy, we have a simple mission that influences everything we do: to make life better for others. If that is how you approach your work ...

  • Viewpoint

    Application Support Specialist

    1 week ago

    Viewpoint Portland, United States

    The Application Support Specialist serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoints construction accounting and pro Support Specialist, Applicatio ...

  • Legacy Health

    Imaging Support Specialist

    1 day ago

    Legacy Health Portland, United States

    Job Description · Imaging Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Good Samaritan Medical Ctr campus · Overview · At Legacy, we have a simple mission that influences everything we do: to make life better for others. If that is how you approach yo ...

  • Adecco Medical & Science

    Medical Support Specialist

    6 days ago

    Adecco Medical & Science Portland, United States

    We are seeking a Dedicated and Compassionate Medical Support Specialist to join our clients team at their Plasma Center in the Portland, Oregon area. · Rotating shift, Nurses work together to make the shift · Must be Flexible · Pay /hr · Shifts will be 5x8, some potential for 4x1 ...