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    Customer Service Field Support Admin - New York, United States - Michael Page

    Michael Page
    Michael Page New York, United States

    3 weeks ago

    Michael Page background
    Description


    You will be responsible for providing technical support to the attorneys, staff, and clients, resolving IT issues promptly, and maintaining systems' security and integrity.

    Client Details A prestigious law firm known for its dedication to providing exceptional legal services to clients.


    Description Technical Support:
    Provide timely and effective technical support to attorneys, staff, and clients on hardware, software, and network-related issues


    Troubleshooting:
    Diagnose and resolve technical issues, including hardware malfunctions, software errors, network connectivity problems, and email issues


    System Maintenance:
    Perform routine maintenance tasks such as software updates, system backups, and security checks to ensure optimal performance and data protection


    User Training:
    Conduct training sessions and create user guides to help employees and clients understand and utilize technology tools effectively


    Documentation:
    Maintain accurate records of technical issues, solutions provided, and system configurations to facilitate future troubleshooting and analysis


    Security Management:
    Implement and enforce security protocols to protect sensitive data and prevent unauthorized access or breaches


    Vendor Coordination:
    Liaise with external vendors and service providers to resolve complex technical issues and coordinate equipment repairs or replacements as needed


    Technology Enhancement:

    Identify opportunities to improve technology infrastructure, recommend upgrades or new solutions, and collaborate with IT team members on implementation projects.

    Profile Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in IT support, preferably in a law firm or professional services environment. Strong knowledge of Windows operating systems, Microsoft Office Suite, email systems (e.g., Outlook), and basic networking concepts.

    Familiarity with legal software and tools used in law firms (e.g., document management systems, legal research platforms) is a plus.

    Job Offer ~ Competitive salary MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

    MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
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