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San Antonio

    Customer Care Rep - San Antonio, United States - DOCUmation

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    Description

    ** Customer Care Rep**

    **Job Category****:** Sales Support **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details**

    **Description**

    **Responsibilities**

    Responsible for conducting Account reviews

    Maintaining Customer contact and completing Customer Care Visits

    Managing and updating upgrade list for Sales Reps

    Completing walkthroughs and managing new bids/RFPs

    Compiling service details including: pulling service histories, average monthly volume reports, buyout/trade ups and FDS information

    Placing Customer cookie orders delivering to customers (and reconciling receipts/invoice every 2 weeks)

    Compiling Customer reference letters and Google/social media reviews.

    Attending weekly sales meetings when requested

    Local Sales event planning and coordination, assisting Director of Marketing with branch marketing

    **Experience & Required Skills**

    Industry experience ideal

    Experience working in a sales support role preferred

    Must be detail-oriented with the ability to multi-task in a fast-paced environment.

    Strong working knowledge of MS Word, Excel, and E-Automate preferred

    **Education & Certification**

    High School Diploma or equivalent

    **Physical Requirements**

    Ability to occasionally stand, stoop, bend, and kneel

    Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard

    Visual acuity to read printed and electronic documents

    Ability to regularly speak clearly so listeners can understand

    Ability to understand the speech of others

    Occasionally lift 10-30 pounds

    **Special Requirements**

    None

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**



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