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    Managed Vision Care - San Antonio, United States - Visionworks of America

    Visionworks of America
    Visionworks of America San Antonio, United States

    1 week ago

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    Description

    **Managed Vision Care - MVC Customer Service Rep, MVC Customer Service**

    175 E Houston St, San Antonio, TX 78205, USA Req #23056 Friday, March 4, 2022

    **The Role:**

    Were looking for a new ***Representative, MVC Customer Service*** support here Serve as point of contact for Visionworks Retail Stores and Customers on all Managed Vision Care related matters. Resolve questions and provide pertinent information to Visionworks Retail Associates and Customers regarding vision insurance plans.

    Answer incoming calls to the Visionworks Managed Vision Care Help Line regarding vision insurance plans.

    Support the Visionworks locations by providing information and appropriate solutions to any Managed Vision Care questions or challenges.

    Respond to the Managed Vison Care customer's refund and vision benefit inquiries, insure that refunds and benefit reinstatements are executed in a timely manner to the satisfaction of our customers.

    Review patient billing inquires with Visionworks customers and accept payments when applicable.

    Create itemized statements for Visionworks Customers to support FSA and patient filing needs.

    Keep records of all customer interactions by documenting all calls in the Service Now system.

    Meet personal and team goals set by management for all open call records

    High School Diploma, GED, or equivalent work experience

    Up to two (2) years of retail or customer service experience

    Customer orientation and ability to adapt/respond to different types of characters

    Microsoft Excel, Word and Access skills

    Ability to input 45 words per minute and 10-key punch by touch

    Ability to multi-task, prioritize, and manage time effectively

    Bilingual - English /Spanish Preferred

    Well-developed verbal, listening and phone communication skills

    Ability to repeat back numerical information accurately and completely

    Ability to speak effectively with all levels of Associates within the organization

    Ability to exercise good judgment and make sound decisions independently; escalate issues appropriately

    Ability to think logically in following procedures and instructions

    Ability to work in a fast paced environment

    Highly organized

    Detail oriented

    **What we offer**

    At Visionworks, we offer a generous, competitive benefits package (for our part timers, too) and exclusive employee discounts including but not limited to

    Vision Coverage)

    Paid Parental Leave

    Bereavement Leave

    401 (k) Savings Plan

    Paid Time off

    Milestone anniversary awards

    Medical, Dental for Full Timers

    And more

    Everyone has a story that makes them who they are. At Visionworks, were looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

    **Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.**

    **Other details**

    Job Family Contributor

    Job Function Non-Incentivized

    Pay Type Hourly

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