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Sr. Customer Relations Specialist - Marlborough, United States - ApiTech
Description
** Sr. Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** SRCUS03521 Showing 1 location **Job Details**
**Description**
JOB **SUMMARY:** The Sr. Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by processing information and responding to inquiries and requests.
**ESSENTIAL JOB FUNCTIONS:**
Processes customer requests and inquiries: quotes price and delivery information; follows up with customers and representatives on quotations.
Researches and matches internal and external data points to create a quote in the CRM system requiring manual data entry.
Processes return orders by issuing return material authorization and validating returns; enter replacement orders.
Review open orders to assure products are being delivered in a timely fashion and provide accurate and timely responses to inquiries, questions, and customer escalations and escalate internally as necessary to acquire the responses timely.
Administers customer purchase orders; accepts and enters customer purchase orders; conducts purchase order reviews.
Communicates with customer; confirm or acknowledge orders; completes change notices on new or existing parts.
Verifies customer to company design; cross reference; works with engineering to meet customer requirements or communicate exceptions.
Interacts with various members of the Operations team to expedite status changes and remedy or address customer inquiries.
Interacts with various members of the accounting team to resolve accounting problems such as price discrepancies; credit, freight changes and short shipments.
Interacts with the Sales team including Regional Sales Managers and Representatives regarding sales opportunities.
Obtain appropriate pricing strategy within guidelines and obtain necessary approvals; obtain delivery lead-times and quote notes.
***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties***
**OTHER JOB FUNCTIONS & RESPONSIBILITIES:** ***The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.***
Other duties as assigned by Manager.
**REQUIRED QUALIFICATIONS:**
Education: Associate's Degree
Experience Years: 8-10 years
Experience Type: Customer Service/Inside Sales/Account Management in a Manufacturing Environment
OR equivalent combination of education and experience
**DESIRED QUALIFICATIONS:**
Microsoft Office (Outlook, Word, Excel); Web proficiency.
Ability to read and interpret company manuals and customer requests or requirements
Ability to write routine reports and correspondence, as well as, effectively speak to customers, vendors, and employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and apply basic mathematical concepts.
Ability to solve practical problems and breakdown a variety of complex situations.
Ability to interpret a variety of instructions furnished orally, in writing, electronically, by diagram, or schedule form .
**WORK ENVIRONMENT: Office Based**
**DIRECT REPORTS: No Direct Reports**
**PHYSICAL REQUIREMENTS: Please see below:**
Regularly required to sit, stand, talk or hear
Required to walk and use hands to finger, handle or feel
See clearly close up along with depth and distance perception
*The above job is intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
Associates or better.
**Experience**
**Preferred**
5 yrs.
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
