IT Support Analyst - Maine, United States - Hydro International

Hydro International Maine, United States

2 weeks ago

Description

Great vacancy IT Support Analyst hiring now

Great vacancy IT Support Analyst hiring now

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Job Details:
IT Support Analyst

Full details of the job.
Vacancy Name

IT Support Analyst

Vacancy No

VN182

Office Location

Maine

Workplace Type

Hybrid

Employment Type

Full Time

About the Company

Working at Hydro International is about making a difference—whether that's at home, at work, or in the wider world.

It all starts with our purpose: to protect people, places and the planet from flooding, pollution and water scarcity. Our mission is to make the difference and it's at the heart of everything we do.

At work we're driven by a desire for expertise, innovation and excellence, and we know that to achieve that we need to collaborate, communicate and encourage one another.

This is a place where we support, value and respect each other, no matter what.

At home we all have family, friends, hobbies and interests, so we work flexibly to achieve a positive work-life balance, and health, safety and wellbeing are not negotiable.

We want to be the company that you're proud tell people about.

We're active in our communities and in the

environment

. We're committed to working ethically and sustainably, and we know that we all grow by building diversity and inclusivity. Our values guide us and motivate us to be the best we can be, for ourselves, for our customers and for the planet.

We work hard to make a difference. We want you to make a difference too

Job Details

We are seeking a full-time

IT Support Analyst

to join our team in Portland, Maine.

This position will be maintaining and developing the IT systems and services in Hydro International's US operating subsidiaries in conformance with the Group IT Policy.

This includes the configuration and development of software applications and the provision of end-user technical support and training.

Competence & Qualifications:
Proven background in supporting desktop applications, including Microsoft Windows and Office Suite.
Experience in developing and managing web content.
IT related degree or similar.
Understanding of the ITIL service delivery framework.
Self-motivated and capable of working independently with minimal supervision.
Strong analytical and problem solving skills.
Ability to clearly communicate complicated technical concepts.
Knowledge of web standards, including HTML, CSS, Javascript

Key Duties:
Installation, configuration and maintenance of all IT hardware infrastructure including: LAN/WIFI/WAN/SAN equipment, Routers, Servers, Telephony and Video Conferencing equipment and all other associated peripherals and hardware infrastructure;
Maintenance of an IT inventory and annual budget for the US divisions, including the management of software licenses.
Manage the working relationship with vendors and ensure their service falls within agreed Service Level Agreements.

Provide front-line primary technical support to end users relating to hardware, software and peripherals, ensuring issues are escalated to 2nd and 3rd line support as necessary.

Development, training, support and maintenance of web applications including SharePoint and Business Intelligence dashboard reports.
Identify and create relevant end-user training materials across all IT services. Deliver one-to-one and group based IT systems training.

Regular travel between US operating subsidiaries with the occasional requirement to visit remote sites at short notice to resolve technical issues that impact business continuity.

Follow the company's internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.

To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.
Other duties which the company may reasonably require the individual to undertake.

Physical & Other Requirements:
Current valid driving license.
Manual handling
Office environment

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