- Provide proper and professional food and cocktail service to all bowling guests in a friendly, courteous, and timely manner resulting in guest satisfaction.
- All duties are to ensure that GSR's guests receive a quality product and good service.
- Promote and document orders for food and drinks, reciting selections of all Crossfire Bar and Grill products, enter the order into a POS, properly garnish and deliver to guests in a timely manner.
- Always maintain cleanliness and sanitation of guest areas and equipment including removing empty glasses/bottles, emptying garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.
- Maintain proper and adequate set-up of server station daily, before, after and during shift.
- Listen and respond to guest inquiries using a positive, clear speaking voice.
- Interact with co-workers and customers in a professional and polite manner.
- Previous restaurant and/or cocktail experience preferred but not required.
- Candidate must be able to deal with customers and co-workers in a tactful and respectful manner.
- Must be a minimum of 21 years of age.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Attend meetings to be informed of new rules, regulations, and procedures and to discuss scheduling and/or other concerns of GSR and the department.
- In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the needs of GSR.
- Possess excellent communication skills, both in written and oral form.
- Ability to read, write, speak, and understand the English language to communicate with guests, Team Members, and supervisors.
- Effectively present information and respond to questions from managers, Team Members, and guests.
- High School Diploma or GED preferred.
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Alcohol Awareness card required.
- Ability to obtain/renew all government required licenses or certification.
- Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
- Excellent time management, problem solving, and organizational skills are a must.
- While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, and speaking.
- Frequently using wrist motion, dexterity, hand-eye coordination, and writing, typing on POS keyboard
- Must be able to lift, push, or pull up to 50 pounds; be able to stand for up to 8 hours at a time; be able to reach with hands and arms above shoulder level.
- Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, bowling and casino environment.
- Work performed indoors.
- The noise level in the work environment is usually loud.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Description
ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are not limited to, the following:
