F&B FOH Supervisor - Sparks, United States - Rail City Casino, Sparks, NV

Description

Job Description

Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.

Essential Job Functions:

• Training staff
• Interviewing & Hiring of new employees
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions at all times
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
• Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly server station
• Resolves employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists Kitchen Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Front of House in the event of employee call outs
• Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Rotates server stations and assign early outs in a fair and consistent manner
• Performs additional duties as requested by management