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Senior Director, IT Change - Boise, United States - Idaho State Job Bank
Description
Senior Director, IT Change & Release Management at Marriott in Boise, Idaho, United States Job Description Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY We are seeking a dynamic and forward-thinking Senior Director of Change and Release Management to lead our global team through an exciting period of transformation.
This pivotal role involves orchestrating software and infrastructure changes across our organization, supporting a visionary shift from traditional IT Service Management (ITSM) concepts to a more modern, DevOps-driven philosophy.
The ideal candidate will possess a unique blend of leadership, technical proficiency, and a deep understanding of both ITSM and DevOps principles.
As the Senior Director of Change and Release Management, you will be at the forefront of fostering innovation and driving the adoption of best practices in change and release management.
You will oversee a talented global team of analysts and developers, guiding them in the creation and implementation of processes that enable efficient and effective flow of change, seamless coordination of releases, and stringent governance around change standards.
At Marriott, Change and Release Management has three core philosophies: 1. Improve the flow of changes to software and/or systems. 2. Detect problems with changes before they happen. 3. In the event of change failure or an incident, rollback as fast as possible.This role demands a strategic thinker who can balance the need for agility with the necessity of maintaining control and compliance in a complex IT environment.
Your leadership will be instrumental in transforming our change and release management practices, ensuring they not only support our current needs but are also aligned with our future growth and evolution towards a more agile, responsive IT organization.
CANDIDATE PROFILE Education and Experience Required:
+ 10+ years overall work experience in Information Technology, application development or similar relevant experience including: + 7+ years' experience supporting cross-functional application and infrastructure teams with technology change and release needs. + 4+ years applications support in a cloud environment, technical infrastructure, system implementation experience. + Undergraduate degree or equivalent experience/certification in Information Technology, Computer Science, Computer Engineering, or a related field.
Preferred:
+ Extensive experience working with ServiceNow ITSM, ITOM, Asset Management and Application Portfolio Management. + Experience working in a private and public cloud. + Experience collaborating with Operations, Incident and Problem Management. + Familiarity working in a Site Reliability Engineering (SRE) organization supporting change management, capacity planning, efficiency, and emergency response. + Advanced knowledge of ITSM processes, procedures, infrastructure change and release management. + Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies + 5 years in a technical discipline role with experience in planning, implementing and evaluating processes, systems and/or initiatives + Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives. + Experience working with global, distributed team members in different time zones. + Proven ability to effectively prioritize and execute tasks in a high-pressure environment. + Ability to work across organizational boundaries, to help lead and influence change + Ability to command the process across all levels to ensure customer focus; including being assertive and self-starting. + Demonstrated leadership experience in influence and garnering alignment from external organizations + Ability to align change management strategies with project. + Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management. + Extremely high level of analytical ability with complex problems. + Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment. + Proven experience, knowledge and demonstration of continuous process improvement. CORE WORK ACTIVITIES Develops Standards, Process and Tools to Define and Document All Application Releases + Partners with all teams to define and document all upcoming application releases. + Partners with Change and Release Management team to ensure that all defined releases are on change/release management roadmap. + Proactively updates Enterprise Application and Architecture, Infrastructure, Security, and Product teams of Release Management Planning. + Updates service knowledge management system. + Ensures coordination of build and test environments teams and release teams. + Ensures teams follow the organization's established policies and procedures. + Drives awareness for key stakeholders, including business partners, of the master application release schedule. + Creates and communicates with key stakeholders effective process vision, strategy, process maturity, and overall direction of team. + Coaches, consults, and trains team to adhere to established Release Management procedures. + Drives continuous process review to verify that the Release Management function meets changing business needs. + Leads the development and communication of reports on application release progress. + Defines service release and deployment policy and planning. Building Successful Relationships + Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures. + Develops relationships with Product Managers and Business Service Owners to bridge the gap between technology and business. + Liaises with vendors and Service Providers to select services and tools that best meet company goals. Managing Projects and Priorities + Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports. + Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule. + Analyzes information and evaluates results to choose the best solution and solve problems. + Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc. + Plans, develops, implements, and evaluates the quality of the teams' operations. + Provides recommendations to improve the effectiveness of processes or programs. + Understands and meets the needs of key stakeholders. + Supports achievement of performance goals, budget goals, team goals, etc. Leading Discipline Team + Champions leaders' vision for product and service delivery. + Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. + Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. + Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities + Interviews and hires employees. + Promotes the fair and equitable treatment of employees. + Facilitates re To view full details and how to apply, please login or create a Job Seeker account