Jobs
>
Denver

    Field Service Engineer - Denver, United States - Advantage Tech

    Advantage Tech
    Advantage Tech Denver, United States

    3 weeks ago

    Default job background
    Description


    Advantage Tech is looking for a Field Service Engineer that is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory, or assigned to a specific account, supporting the customer.

    Specifically, the FSE responds to customers' systems failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.

    An FSE must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area.

    They also must have a thorough and broad knowledge of system configuration and equipment compatibility requirements and limitations across various OEM product lines.

    The FSE has the skillset to review machine logs internal to the device.

    As an FSE, you must be willing to participate in After Hours Support Team (if assigned) – providing first response to incoming customer service requests after normal business hours – or hours as assigned per customer contract.

    The customer support center may field and coordinate calls during scheduled and unscheduled hours.

    What you'll be doing:

    Provides onsite technical customer support:
    Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
    Must be able to be scheduled for work on shifts occurring at any time of day.
    Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
    Performs service in a cost effective manner.
    Displays professional attitude and courtesy while on site.
    Maintains effective communication with customer and our customer support center during repair process and any projected delay.

    Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.

    Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.
    Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.
    Follows customer specific repair procedures.
    Assesses current and future customer needs based on usage of the system.

    Inventory / Parts Management:
    Determines needed parts and quantities based on contracts in service area.
    Returns bad or excess parts in a timely manner.
    Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.

    Administrative:
    Accurately completes and timely returns audit forms, email replies, timesheets and expense reports.
    Attends and participates in regularly scheduled team meetings.
    Accounts for all activities correctly using Field Point time reporting utility.

    What we're looking for:
    Minimum seven (7) years specific experience working with OEM data center hardware
    Successful Prior Field experience
    Solid technical aptitude
    Understanding of different OEM equipment with the ability to grasp new products/concepts
    Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
    Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
    Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
    CompTIA A+ and Server + preferred
    Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.
    Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.
    Must be able to maintain regular working hours assigned, if site specific assignment.

    Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies.

    Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.

    Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings.

    Bonus Points:
    Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
    Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

    Education:
    High School Degree required

    Travel:


    Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).

    #J-18808-Ljbffr
  • ABB

    Senior Service Engineer

    2 days ago

    ABB Denver, United States

    Senior Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gend ...

  • Broadpeak

    Customer Service Engineer

    1 day ago

    Broadpeak Denver, United States

    **Customer Service Engineer (Y11)** · **** · ****Full time Denver**** · ****Main Responsibilities**** · Provide first and second level support to customers. · Be the primary contact for Broadpeak customers and for Broadpeak Support for escalation of support issues and follow ...

  • ABB Schweiz AG

    Senior Service Engineer

    19 hours ago

    ABB Schweiz AG Denver, United States

    Senior Service Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. · At ABB, we have the clear goal of driving diversity and inclusion across all dimensio ...

  • Konica Minolta Business Solutions Ltd

    Service Desk Engineer

    3 weeks ago

    Konica Minolta Business Solutions Ltd Denver, United States

    Job Description · Overview · The Service Desk Engineer - UC (L1) position is a technical position for supporting clients LAN and service platform offerings. · This group is focused on resolving issues remotely for our nationwide client base of telecom and unified communication ...

  • Convergent Dental

    Field Service Engineer

    2 weeks ago

    Convergent Dental Denver, United States

    Benefits: · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Health insurance · Paid time off · Vision insurance · Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anes ...

  • Unite Private Networks

    Construction Technician/Field Service Engineer

    3 weeks ago

    Unite Private Networks Denver, United States

    Unite Private Networks (UPN) is searching for a dynamic and experienced Construction Technician/Field Service Engineer to work within our Denver, CO market. · The Construction Technician/Field Service Engineer will oversee the construction activities that take place on the works ...

  • Siemens Industry Software GmbH

    Customer Service Engineer II

    1 day ago

    Siemens Industry Software GmbH Denver, United States

    **Customer Service Engineer II (InVitro), Denver** · Tarrytown, United States of America; Denver, United States of America · Customer Services · 280347 · Siemens Healthineers · ** Job Description** · **Nows our time to inspire the future of healthcare together.** · Siemens ...

  • Amazon

    IT Support Engineer I, IT Services

    3 weeks ago

    Amazon Denver, United States

    · Are you passionate about helping people solve IT problems? · Love being a part of an exciting and · innovative environment? Join Amazon IT Services We're looking for people who strive to "Work Hard. · Have Fun. Make History." · Amazon is seeking bright, adaptable, and hard ...

  • Venn Group

    Service Engineer

    2 weeks ago

    Venn Group Westminster, United States

    Venn Group is working with the an organisation that supports UK Parliament to recruit multiple Service Engineers to provide high quality technical support and customer advice via telephone, email and in person, plus coaching and floor-walking support. · The working pattern will r ...

  • Apple

    CDN Software Engineer, Infrastructure Services

    5 days ago

    Apple Denver, United States

    CDN Software Engineer, Infrastructure Services · Denver,Colorado,United States · Software and Services · People at Apple build products & services that craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas ...

  • 626

    Contrast Injector Field Service Engineer

    4 weeks ago

    626 Denver, United States

    Job Description · Job DescriptionFIELD SERVICE ENGINEER FOR MEDICAL IMAGING DEVICE · Are you ready to join one of the biggest names in Healthcare Technology Management? · Are you ready to be part of something special... · This is your opportunity to get in the door as we EXPLODE ...

  • Check Point Software Technologies

    DevOps Engineer, Security Service Edge

    4 weeks ago

    Check Point Software Technologies Denver, United States

    Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our c ...

  • Apple

    CDN Software Engineer, Infrastructure Services

    1 day ago

    Apple Denver, United States

    Summary · Posted: May 2, 2024 · Role Number: · People at Apple build products & services that craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagine what you ...

  • Manpower Group Inc.

    Field Service Engineer

    2 weeks ago

    Manpower Group Inc. Denver, United States

    Our client is seeking a Field Service Engineer to join their growing team. This position requires 100% travel (local & non-local) and is a 6-month contract-2-hire. · Job Title: Field Service Engineer · Location: Denver, CO area · Pay Rate: $32.00/hr. · Description: · We strive to ...

  • Fastly

    Senior Site Reliability Engineer, Trust Services

    1 week ago

    Fastly Denver, United States

    Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as ...

  • Varian Medical Systems

    Field Service Engineer HW- Denver, CO

    4 days ago

    Varian Medical Systems Denver, United States

    Together, we can beat cancer. · At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. · We ar ...

  • Beckman Coulter

    Field Service Engineer

    2 weeks ago

    Beckman Coulter Denver, United States

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...

  • Abb Holdings Inc

    Senior Service Engineer

    1 week ago

    Abb Holdings Inc Denver, United States

    Senior Service Engineer · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: ...

  • National Black MBA Association

    Service Reliability Engineer

    2 weeks ago

    National Black MBA Association Denver, United States

    Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...

  • DMG MORI USA, INC

    Service Engineer, Colorado

    3 weeks ago

    DMG MORI USA, INC Wheat Ridge, United States

    Job Description · Job Description Title: Service Engineer · Reports to: Service Coordinator · Location: DMG MORI USA- Denver (Wheat Ridge, CO) · Hours: Full Time, Core Business Hours · Classification: Non-Exempt · Travel: 50% or more · Annual Base Salary Range: $85k (variance in ...