- Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on instruments and systems.
- Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
- Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
- Escalates and communicates unresolved technical issues.
- Advises customers regarding the proper orientation, maintenance and troubleshooting of instruments and systems.
- Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
- Promotes service contracts and follows-up on service contract renewal through customer relationships.
- Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate.
- Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
- Responsible for the oversight and accuracy of assigned Service Inventory.
- Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
- Performs other duties and responsibilities as assigned by the Area Service Manager.
- Education:
- Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered.
- Experience:
- Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing).
- Manufacturers we service:
- Stellant Injector
- Solaris Injector
- Envision Service Parts Kit
- Provis Injector
- Spectris Service Parts Kit
- Illumena Service Parts Kit
- CT9000 Service Parts Kit
- OptiVantage Service Parts Kit
- Medrad/Baye
- Liebel-Flarsheim/Mallinckrodt/Covidien/Guerbet
- EZEM/Acist/Bracco
- Up to 90% travel to cover assigned territory
- Up to 30% of overnight travel.
- Valid driver's license required.
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Contrast Injector Field Service Engineer - Denver, United States - 626
Description
Job Description
Job DescriptionFIELD SERVICE ENGINEER FOR MEDICAL IMAGING DEVICE
Are you ready to join one of the biggest names in Healthcare Technology Management?
Are you ready to be part of something special...
This is your opportunity to get in the door as we EXPLODE in growth
If you are energetic and passionate --> YOU NEED TO APPLY
Who We Are:
Founded by Philip Revien and Michael Fischer in 2014, 626 provides maintenance expertise on all medical technology equipment manufacturers and modalities. Philip and Michael first met in the maternity ward of a South Florida hospital on June 26, 2012, the day each of their sons were born. The vision for 626 (a tribute to their sons' birth dates) was also born that day.
The pair began talking and soon realized they shared a common goal— improving patient care. Two years later, 626 was established. What began as two men in a garage, 626 now employs more than 100 employees nationwide and has emerged as one of the fastest-growing third-party company in the healthcare technology management market.
Contrast injectors play a critical role in an imaging department. Ensuring your contrast injectors are regularly serviced and maintained to the highest quality standards is key to preventing costly disruptions due to extended downtime. Rely on local, responsive service from ISS for all of your contrast injector service needs, including head unit replacements, syringe repairs, monitor issues and power supply failures.
Position Summary:
Providing professional, timely and superior support and service for medical contrast injectors. Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.
Essential Functions:
Secondary Functions:
Minimum Knowledge & Experience required for the position:
Travel Requirements:
Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.
626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Education and Experience
· Formal training and field experience in Medical Imaging Device Contrast Injectors not required but preferred
· High School Diploma or GED Required
· Some College or Degree Preferred
626 Opco LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information.
Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.
Job Type: Full-time
