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    Customer Service Engineer - Denver, United States - Broadpeak

    Broadpeak
    Broadpeak Denver, United States

    5 days ago

    Default job background
    Description

    **Customer Service Engineer (Y11)**

    ****

    ****Full time Denver****

    ****Main Responsibilities****

    Provide first and second level support to customers.

    Be the primary contact for Broadpeak customers and for Broadpeak Support for escalation of support issues and follow through to resolution.

    Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay.

    Perform regular preventive maintenance tasks to maximize our customers Quality of Service, and pro-actively propose improvement solutions.

    Report and track design, reliability and maintenance problems or bugs to design/software engineering.

    Upon request, manage on-site installation, commissioning and training services for new customers

    ****Knowledge and Skill Requirements****

    Significant expertise in the following areas is desirable:

    Linux and Windows servers systems

    System and storage architecture

    IP network (including protocols, security and analysis tools)

    Following knowledge will be appreciated:

    Streaming video technologies and ecosystem

    Script development (Bash, python, perl)

    Shared storage system

    Fluency in oral and written Spanish

    ****Characteristics****

    Positive and enthusiastic team player

    High sense of customer care

    Technical perseverance

    Able to operate with minimal supervision and a wide latitude for independent action

    ****Working Conditions****

    Based in Denver

    Be prepared to undertake both desk-based and out-of-business hours on-call tasks.

    Be willing to travel primarily within Americas as required.

    ****

    **APPLY FOR THIS POSITION**

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