Senior Design Strategist II - Chicago, United States - University of Illinois at Chicago

Description

Hiring Department :
Office of Population Health Sciences-IHDD

Location :
Chicago, IL USA

Requisition


ID :

Posting Close Date :
May 14, 2024
About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago.

UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI).

Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges.

By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university.

Recent "Best Colleges" rankings published by U.S.

News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities.

UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Description:

The Institute of Healthcare Delivery Design (IHDD) is part of the Office of Population Health Sciences (OPHS) which sits within the Office of the Vice Chancellor for Health Affairs (OVCHA) at UIC.

IHDD applies human-centered design to healthcare delivery to break down barriers to accessing quality healthcare and to make healthcare systems, services, and experiences that "fit" people and enhance lives.

Job Summary:

The Senior Design Strategist II scopes, plans, and manages highly complex projects from problem definition and solutioning to concept creation, prototyping, piloting, and, ultimately, implementing changes and innovations.

In addition, the Senior Design Strategist II helps manage and improve IHDD's internal operations.

The Senior Design Strategist II serves as a mentor for more junior IHDD team members and, on projects, reviews more junior design strategists' work and ensures that junior design strategists have opportunities to further their professional-development goals.

Duties:
Focus Area

• The Senior Design Strategist II scopes, plans, and manages projects with high levels of complexity and ambiguity.

Project Scoping:
With oversight from Principal Design Strategists or Director-Level staff:

• Shepherds business development opportunities from initial conversations, through iterative proposal and grant application writing, through to contracting and staffing projects.
• Creates project proposals or grant applications that define how we'll apply design to solve clients' problems.
• Creates research and design plans and timelines for proposals and grant applications.
• Determines staffing models for proposals and grant applications.
• Prices research and design work for proposals and grant applications.

Project planning and management:

• Creates plans for executing design research and strategy projects, from upfront research and stakeholder engagement, development of strategic plans and roadmaps, concept development, prototyping and piloting through implementation.
• Manages teams of design strategists, contractors, students, and interns to carry out all phases of design research and strategy projects.
• Keeps teams focused and committed to seeing projects through to completion.
• Tracks project burn rate and manages staffing resources for a project (or oversees a project manager who is in charge of these tasks).

Stakeholder Engagement:

• Develops plans for stakeholder engagement at both a strategic and tactical level, including the identification of the right set of stakeholders to engage to create a more user-centered view of the problem understudy.
• Manages teams in the creation of stakeholder research activities and the execution of these activities.
• Leads the analysis and interpretation of the needs and perspectives from diverse stakeholders.
• Responsible for aligning diverse stakeholder needs and perspectives and integrating them into IHDD's work.

Design Research:

• Plans and oversees the execution of design research.
• Determines methods and tools for organizing design research data.
• Plans and oversees the analysis of design research.
• Leads the development of materials to disseminate research results.

Strategy and Communication:

• Plans and oversees the synthesis of design research to create strategies for efficiencies and innovation.
• Plans and oversees the creation of communication materials to convey strategy to project sponsors and stakeholders.
• Determines the best channel, tone, language level, and format to communicate strategic plans and to support sponsor/stakeholder conversations to get to a shared vision.
• Presents strategy to project sponsors and stakeholders.

Concept Development, Prototyping, Piloting, and Implementation:

• Gets client and key stakeholder buy-in for the execution of concept development and testing, prototyping, and piloting of optimizations and innovations.
• Plans and leads the development of concepts and concept testing, prototypes, and pilots.
• Plans and leads measurement development and execution to determine the impact of prototypes and pilots.
• Plans and leads efforts to shape and develop communication materials to disseminate concept testing, prototyping, and piloting results.
• Presents concept, prototyping and piloting results to project sponsors and stakeholders.
• Gets project sponsor/key stakeholder buy-in for the implementation of optimizations and innovations.
• Plans and oversees implementation activities.

Staff Recruitment, Evaluation, and Professional Development:

• Assists with recruitment and hiring of design staff.
• Provides evaluative feedback on co-workers' performance on project and internal work.
• Serves as a mentor for more junior IHDD team members, providing feedback and support drawing from the Senior Design Strategist's design expertise and professional experience.
• Reviews associate design strategists and design strategists' goals and provides opportunities on project work to further their goals.

IHDD Strategy and Operations:

• Helps Principals and IHDD leadership establish and maintain practices for defining IHDD strategy and helping IHDD grow.
• Helps execute special projects that advance IHDD in terms of operations and strategy.
• Helps document and promulgate operational procedures and "ways of working" at IHDD.
• Identifies ways to be more efficient and effective in carrying out IHDD work and helps create/implement new practices/ processes to improve how we work.
• Models and encourages a culture of care, collaboration, and constant learning at IHDD.

Qualifications:
Minimum Qualifications

• Master's degree in Human Computer Interaction, Social Sciences, or related field plus a minimum of 5 years' relevant work experience (e.g., in service design, design research, design strategy, professional services consulting, etc.)

OR

• Bachelor's degree in design, Human Computer Interaction, Social Sciences, or related field plus a minimum of 7 years' relevant work experience (e.g., in service design, design research, design strategy, professional services consulting, etc.)
• Has some experience managing teams on project-based work required.
• Excellent verbal and written communications skills.
• Excellent problem-solving skills.
• Well organized and self-motivated
• Thrives in a collaborative, multi-disciplinary work environment.
• Strong interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach.
• Can effectively cope with change and make decisions and act without seeing the total picture.
• Can handle–and actively works to reduce–risk and uncertainty.
• Professional work experience translating conceptual thinking into concrete, actionable outputs required.
• Proficiency with visual design tools (e.g., Adobe Creative Suite, Figma, Sketch, etc.) and Microsoft Office programs required.

Preferred Qualifications

• Experience managing clients is preferred.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.

Please visit Required Employment Notices and Posters

to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.

Please visit Required Employment Notices and Posters

to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

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