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    Logistics & Customer Service Associate - Miami Lakes, Florida, United States - Goodyear Belts by Adventry Corp.

    Goodyear Belts by Adventry Corp.
    Goodyear Belts by Adventry Corp. Miami Lakes, Florida, United States

    14 hours ago

    Default job background
    Permanent
    Description

    Goodyear Belts by Adventry Corp is looking for a motivated Logistics Associate and Customer Service Representative to join its team in the industrial and automotive industry.

    As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering excellent products and services to our clients.

    Our company operates with energetic, dynamic, ambitious, and focused values, and we are looking for someone who can embody this spirit.


    The Logistics Associate and customer service representative will play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner.

    This person will work closely with our sales team, warehouse staff, and carriers to coordinate the shipping and delivery of our products, as well as providing exceptional customer service to our clients.

    Responsibilities

    Manage and execute daily order processing for customers while continuously driving improvements in processing speed and accuracy

    Manage logistics for the timely delivery of orders to customers

    Coordinate shipping and transportation of products

    Resolve any logistical issues and address customer inquiries and concerns

    Process customer returns and refunds

    Maintain up-to-date inventory records and stock levels in the warehouse

    Work closely with the sales team to ensure fast and accurate processing of orders

    Manage incoming customer calls

    Manage all incoming customer orders thru EDI, eCommerce, or traditional order entry

    Manage all customer return requests

    Be the internal advocate for the voice of the customer

    Overseeing the receiving, checking, storing, picking, packing, and shipping of products.

    Managing and maintaining an accurate inventory of stored products.

    Discussing and negotiating shipping rates with product carriers.

    Requirements

    Prior experience in logistics and customer service roles

    Excellent organizational skills with a keen attention to detail

    Ability to multitask and thrive in a fast-paced environment

    Strong communication skills, capable of building rapport with customers and colleagues

    Effective problem-solving and critical thinking abilities

    Proficiency in Microsoft Office and ERP software

    High school diploma or equivalent required; bachelor's degree preferred

    Knowledge of NetSuite is a plus

    Benefits

    Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.
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