Onsite Claims Customer Service Associate - Coral Springs, United States - Fiserv, Inc.

Fiserv, Inc.

Verified Company

Coral Springs, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Onsite Claims Customer Service Associate

What does a successful Claims Customer Service Associate do at Fiserv?

What you will do:

You will work with our customers and clients by answering questions and driving issues to resolution to clients' satisfaction
Help our clients to receive a "wow" experience as they interact with someone who can be both an active listener and help clients figure out the best solution
Use your great verbal and written communication skills to provide excellent service to our clients
Support multiple Fiserv product lines which will help you advance your career and increase your paycheck

What you will need to have:

2+ years of experience working in a customer-facing role, preferably in customer service (retail, hospitality, call center)
High School diploma or GED

What would be great to have:

2+ years of experience in a back-office administrative environment involving research and issue resolution, claims, and/or disputes
2+ years of experience working in a call center environment
Proficiency in reading and writing Spanish

Important info about this role:

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
Compensation: starts at $18.75 an hour
Training Start Date: June 17, 202
Holidays worked will be paid at the premium rate of double time and a half.
One hour of mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.
There are shift differentials for those working 2nd or 3rd shifts.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv

Please:

Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune__ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.