Customer Service Associate Ii - Miramar, United States - ADI Global Distribution

ADI Global Distribution

Verified Company

Miramar, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ADI Global Distribution, is hiring a Customer Account Specialist to join our growing team You will be responsible for entering sales orders and quotes, providing customer service, and supporting the ProAV sales team to ensure a positive customer experience.

JOB DUTIES:

Process and submit customer orders and quotes in ERP system
Interact and consult with customers on orders and service requests
Confirm inventory in stock and determine best shipping methods
Investigate order status and provide ETA information to customers
Establish positive relationships with customers to ensure satisfaction and retention
Demonstrate behaviors that support core values of the organization
Participate in team meetings, training, and ongoing personal development
Participate in a fun and inclusive work environment

YOU MUST HAVE:

High School Diploma
1+ years customer service experience

WE VALUE:

Associates or bachelor's degree
35 years of relevant work experience in customer service or sales support role
Experienced Salesforce or other CRM experience a plus
Experienced with AV Engineering, AV Products Sales & Services a big plus
Strong verbal and written communication skills
Time management skills to prioritize and meet deadlines
Reasoning and problemsolving skills
Soft Skills of emotional intelligence
Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word

WHAT'S IN IT FOR YOU:

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 12 paid holidays each year
Employee discounts on company products and other retail/service providers

Benefits: