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    Medical Support Assistant - Fargo, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Fargo, United States

    2 weeks ago

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    Description

    Summary

    The Advanced Medical Support Assistant (AMSA) works in the Rehabilitation and Extended Care ICC. The incumbent serves as an AMSA and provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Physical Medicine and Rehabilitation Services programming. This includes Physical Therapy, Occupational Therapy, Speech Therapy, and Recreational Therapy, as well as collaboration with Prosthetic Services.

    Duties

    Major duties include but are not limited to:
  • Providing specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
  • Recommending changes to existing clinic procedures based on current administrative guidelines.
  • Coordinating with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored.
  • Performing receptionist and scheduling duties, customer service and other duties assigned.
  • Scheduling, canceling, and rescheduling patient appointments and/or consults.
  • Entering no-show information.
  • Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • Identifying incomplete encounters and communicating findings to therapists, as needed.
  • Assisting the team to reinforce the plan of care and self-help solutions.
  • Entering appropriate information into the electronic record.
  • Monitoring pre-appointment VA Health Care System Fargo, North Dakota information and/or requirements.
  • Managing patient systems to verify and validate accuracy and resolve issues.
  • Evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
  • Coordinating administrative services for Veterans, family members, caregivers, and general public.
  • Developing and maintaining effective working relationships with all clinical and administrative staff in determining priorities of activities.
  • Providing orientation/training on clinic procedures to new or relief staff as necessary.
  • Generating patient reports for validation and monitoring activity in clinical areas to ensure consistent and accurate reporting.
  • Conducting patient interviews, observing workflow.
  • Guiding patients through hospital system, documenting complaints, providing follow-up, and suggesting resolutions to supervisor.
  • Proficient in Microsoft Word, and have good working knowledge of excel and Power Point.
  • Scheduling packages in VISTA and CPRS.
  • Carries out additional duties or tasks that may be assigned by the supervisor to ensure efficient daily operations.
    • Work Schedule : Monday-Friday; 8:00am-4:30pm.
    Telework : Not available.
    Virtual: This is not a virtual position.
    Financial Disclosure Report: Not required.
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