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    Medical Support Assistant - Fargo, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Fargo, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Duties of this position are, but not limited to:

    Support mental health face to face, VVC and telehealth scheduling.

    Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

    Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

    Use a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

    Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

    May participate in BHIP, SUD or other team huddles and meetings where patient care planning and management occur, except during staff shortages for coverage.

    Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
    Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
    Other duties as assigned

    Work Schedule:
    Monday- Friday; 8:00am - 4:30pm CST

    Telework
    :
    Ad-hoc available


    Virtual:
    This is not a virtual position.

    Fi

    nancial Disclosure Report:
    Not required
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