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    Medical Support Assistant - Fargo, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs Fargo, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Summary



    The Advanced Medical Support Assistant (AMSA) serves in the Mental Health Service Line at the Fargo VA Medical Center. The AMSA works in the

    administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, scheduling consults and mental health appointments, patient processing and customer service.



    Duties


    Student Loan Repayment Program (SLRP) is available for this position

    The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. BHIP or SUD team) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for

    one or more outpatient clinics.

    Duties of this position are, but not limited to:

    • Support mental health face to face, VVC and telehealth scheduling.
    • Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
    • Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
    • Use a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
    • Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
    • May participate in BHIP, SUD or other team huddles and meetings where patient care planning and management occur, except during staff shortages for coverage.
    • Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
    • Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
    • Other duties as assigned
    Work Schedule: Monday- Friday 8:00am-4:30pm CST

    Telework: Ad-hoc available

    Virtual: This is not a virtual position.

    Recruitment Incentives: $5,000 lump sum may be authorized for highly qualified candidates

    Financial Disclosure Report: Not required
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