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    Technical Service Senior Manager - Morristown, United States - HireIO Inc

    HireIO Inc
    HireIO Inc Morristown, United States

    7 hours ago

    Default job background
    Description

    Company Summary:


    We're looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

    We're the leader in battery-powered outdoor power equipment (OPE) for DIY consumers and landscaping professionals.

    Our company develops and manufactures vehicles products ranging from commercial and residential riding mowers to off-road vehicles-side-by-sides and utility vehicles.

    We offer the right tool for every job.


    Utilizing best-in-class battery, control, and drive technologies, we deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.


    Position Summary:


    Technical Service Senior Manager is responsible for the technical service excellence of our vehicles, commercial handheld, e-mobility, and other commercial product.

    This position requires up to 80-90% of travel at peak seasons to fully engage in customer technical service and repairs.

    This position may require international travel.


    Essential Duties and Responsibilities:


    • Manage all service technicians to ensure proper resolution of filed issues.
    • Ensure written safety procedure is always available before any maintenance and repair by service technicians and by customers.
    • Ensure service technicians comply with set safety/health policies and procedures.
    • Work with engineering to update service manual, service bulletin and training material.
    • Provide hands-on training to service technicians to ensure a competent and effective workforce.
    • Provide periodic hands-on training to customers based on customer needs.
    • Monitor and review employee work performance to identify areas of inefficiency.
    • Mentor and motivate service technicians to deliver timely and high-quality services to customers.
    • Performs all other duties as required.

    Requirements


    • Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or another similar field, and/or 5 years work experience in one of these areas, such as OPE service, electric forklift service, electric golf car service etc.
    • Technical service experience in leading OPE or Agricultural / Construction / Material-Handling Engineering Equipment companies or dealers will be a big plus.
    • Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.
    • Must be able to read and interpret electrical schematics and blueprints.
    • Knowledge of CAN BUS protocol preferred.
    • People management skill, good communication skills, both verbal and written.

    Benefits


    • Health, dental, and vision coverage.
    • 401k company match plan.
    • Paid sick and vacation time.
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