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    Technical Service Senior Manager - Morristown, United States - Hireio, Inc.

    Hireio, Inc.
    Hireio, Inc. Morristown, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Company Summary:

    We're looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

    We're the leader in battery-powered outdoor power equipment (OPE) for DIY consumers and landscaping professionals. Our company develops and manufactures vehicles products ranging from commercial and residential riding mowers to off-road vehicles—side-by-sides and utility vehicles. We offer the right tool for every job.

    Utilizing best-in-class battery, control, and drive technologies, we deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

    Position Summary:

    Technical Service Senior Manager is responsible for the technical service excellence of our vehicles, commercial handheld, e-mobility, and other commercial product. This position requires up to 80-90% of travel at peak seasons to fully engage in customer technical service and repairs. This position may require international travel.

    Essential Duties and Responsibilities:

    · Manage all service technicians to ensure proper resolution of filed issues.

    · Ensure written safety procedure is always available before any maintenance and repair by service technicians and by customers.

    · Ensure service technicians comply with set safety/health policies and procedures.

    · Work with engineering to update service manual, service bulletin and training material.

    · Provide hands-on training to service technicians to ensure a competent and effective workforce.

    · Provide periodic hands-on training to customers based on customer needs.

    · Monitor and review employee work performance to identify areas of inefficiency.

    · Mentor and motivate service technicians to deliver timely and high-quality services to customers.

    · Performs all other duties as required.

    Requirements

    · Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or another similar field, and/or 5 years work experience in one of these areas, such as OPE service, electric forklift service, electric golf car service etc.

    · Technical service experience in leading OPE or Agricultural / Construction / Material-Handling Engineering Equipment companies or dealers will be a big plus.

    · Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.

    · Must be able to read and interpret electrical schematics and blueprints.

    · Knowledge of CAN BUS protocol preferred.

    · People management skill, good communication skills, both verbal and written.

    Benefits

    · Health, dental, and vision coverage.

    · 401k company match plan.

    · Paid sick and vacation time.

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